How do I complain about the DWP?

InNeedofAdvice

Do they have a regulator?

I have an ongoing complaint/dispute with the DWP regarding Universal Credit, and the way they have handled it is just unacceptable. I won't get bogged down with the details of the specific complaint as it takes too long to explain, but it's regarding an overpayment.

I can't complain to the DWP, as it's their complaint handling I have an issue with.

NeilCr

https://www.citizensadvice.org.uk/benefits/benefits-introduction/problems-with-benefits-and-tax-credits/complaining-about-the-service-you-ve-received-benefits-and-tax-credits/

How to complain part of the way down may help

I was going to say go to your MP

BorisThomson

Is this relating to your other thread? What was the outcome of your appeal?

theartfullodger

InNeedofAdvice wrote: »

................I can't complain to the DWP, as it's their complaint handling I have an issue with.

It would probably be best to start a complaint with DWP about their complaint handling... if only to ensure they've been fully informed of the issues....

(I had to do the same about a bank I had a problem with...).

IMHO...

dippy3103

Ombudsman?