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Exit fees: Were you told you'll pay if you switched within the last 49 days?

MSE_Katie Posts: 45 MSE Staff

27 July 2017 at 10:34AM in Energy

Energy customers are welcome to switch to another provider penalty-free within the last 49 days of any fixed contract.

MoneySavingExpert has previously reported that some energy companies including British Gas and nPower gave incorrect information and sent customers communications telling them they'd have to pay exit fees, even within the 49 day penalty-free window. As a result, the energy regulator Ofgem is looking into this and has confirmed it's investigating British Gas.

See our story: British Gas faces Ofgem investigation after MSE exit fees campaign

Has this ever happened to you? Did it put you off switching? We’re looking for case studies to speak to us and other media outlets.

If you can help us tell us your story below. If it’s something we can cover we’ll be in touch.

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Exit fees: Were you told you'll pay if you switched within the last 49 days?

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