Early leaving fees

Eugenejw

In April this year I switched gas and electric supplier for my Father-in-law. Sadly he passed away in May. I have now (after lots and lots of wrangling with First Utility) got them to change the account holder name to my mother-in-law. Yesterday we received a bill for early leaving charges for both gas and electric. No gas or electric usage as all utility use was paid up to date. Should they be charging this in these circumstances, after all we are not moving from First Utility, just changing the name on the account.

Farway

Have you spoken or contacted the customer services about the sad circumstances behind this?

Eugenejw

Will be doing soon. Thoought I'd ask for a few opinions first.

[Deleted User]

Complaints procedure for FU is https://www.first-utility.com/about-us/service/how-we-handle-complaints

or contact their bereavement team

To contact our dedicated team directly, please call 01926 328 067 between 9am to 5:30pm Monday to Friday or 9am to 4pm Saturday.

Alternatively, you can email us at bereavement@first-utility.com

https://www.first-utility.com/help/other/account-holder-has-passed-away