Jetb 2 Madiera 23 July

geoffken

What a shower.
Because of high winds 5 jet 2 planes were delayed/diverted.
We had to sleep in airport overnight as at 12.30 am they told us to find our own hotels for the night.
2 reps 15 ft apart 1 saying on Tuesday morning No flights today other saying flights at 6.00 pm.
Absolute shambles.
Any clues/help re compensation at this time.
Can provide infinite details if needed but summary
No help ex Jet 2 and left to own devices and delayed 24 hours.
Really want to go to town NOT for money especially but to punish Jet 2 for their incompetence.

THANKS

agrinnall

Probably no delay compensation as high winds are outside the airline's control. If they didn't provide accommodation then I believe you can organise your own and claim the cost back as long as it's reasonable.

geoffken

Thanks Agrinall,
As I thought but really it was impossible to get accommodation
at 12.30 in the morning as nobody knew when/if flight might be reinstated at an hour's notice.
We got standard letter stating that they would not pay for acc. as above but my biggest issue is the incompetence/misinformation.
If you do not have any real clue then stop digging.
If they had said we do not know what is happening give us 2 hours then we would be happy but I wearily know how it was like in Fred Karnos army.
Thanks anyway.

richardw

Jet2 lost big time against Mr Huzar, so 'punishment' appears not to have any effect.

Look at Articles 8 and 9 of EU reg EC261:2004 and claim against Jet2.