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Please Help New Car Engine failed and dealers closed
Hello There Everyone,
New member although I have used this forum for years when needing advice although this subject is a little more particular and doesnt seem to be previously covered.
10 weeks ago I purchased a used car for £30,000, I placed a £10,000 deposit and borrowed the rest on HP finance. Whilst driving abroad my vehicle had engine failure. A local garage diagnosed it as bottom end failure and I then went about repatriating the vehicle myself as breakdown would of taken 2-3 weeks.
On returning to the UK I notified the finance company who were able to inform me the traders I purchased the vehicle from have closed/ ceased to trade so they will be dealing with the issue directly with myself. They asked that I have a local VAT registered garage diagnosis the vehicle for a more detailed report on the issue. Ive done as they asked and now they are sending out a vehicle inspector to determine whether the fault or underlying issues were present at time of purchase or whether this was a sudden failure.
From what I have read between 30 days and 6 months the finance company only have to repair or take back the vehicle if the fault was present at time of purchase and its their responsibility to show that it was.
Some points worth noting are vehicle was sold with 1.5k miles more than advertised and the receipt also shows 500 less miles than the original ad, when collecting vehicle fault light was on and oil was low, Trader fixed both these issues though. Sat nav has never shown correct location and finally on garage examining car they found bottom end had "spun a shell" but oil pressure and correct amount of oil was still there. They have said its of their opinion this car has likely to previously been abused and should not of failed at this mileage (49k) and would of been damaged/ worn before the 2.5k ive travelled with it.
The finance company are not replying to emails but communication is good over telephone, they have said they believe it is a sudden fault despite the garages report and im very worried even scared they will leave me with this broken vehicle. Its all early days and they may take the vehicle back but any advice is welcome as im considering contacting the financial ombudsman or a solicitor. Ive never purchased a car of this value before and repair bills are more than i can afford (maybe i should of brought a cheaper car)
Last points are car is 2012, 49k, full dealer service history
New member although I have used this forum for years when needing advice although this subject is a little more particular and doesnt seem to be previously covered.
10 weeks ago I purchased a used car for £30,000, I placed a £10,000 deposit and borrowed the rest on HP finance. Whilst driving abroad my vehicle had engine failure. A local garage diagnosed it as bottom end failure and I then went about repatriating the vehicle myself as breakdown would of taken 2-3 weeks.
On returning to the UK I notified the finance company who were able to inform me the traders I purchased the vehicle from have closed/ ceased to trade so they will be dealing with the issue directly with myself. They asked that I have a local VAT registered garage diagnosis the vehicle for a more detailed report on the issue. Ive done as they asked and now they are sending out a vehicle inspector to determine whether the fault or underlying issues were present at time of purchase or whether this was a sudden failure.
From what I have read between 30 days and 6 months the finance company only have to repair or take back the vehicle if the fault was present at time of purchase and its their responsibility to show that it was.
Some points worth noting are vehicle was sold with 1.5k miles more than advertised and the receipt also shows 500 less miles than the original ad, when collecting vehicle fault light was on and oil was low, Trader fixed both these issues though. Sat nav has never shown correct location and finally on garage examining car they found bottom end had "spun a shell" but oil pressure and correct amount of oil was still there. They have said its of their opinion this car has likely to previously been abused and should not of failed at this mileage (49k) and would of been damaged/ worn before the 2.5k ive travelled with it.
The finance company are not replying to emails but communication is good over telephone, they have said they believe it is a sudden fault despite the garages report and im very worried even scared they will leave me with this broken vehicle. Its all early days and they may take the vehicle back but any advice is welcome as im considering contacting the financial ombudsman or a solicitor. Ive never purchased a car of this value before and repair bills are more than i can afford (maybe i should of brought a cheaper car)
Last points are car is 2012, 49k, full dealer service history
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Comments
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And the crystal ball says 'Range Rover'.
Do I win a prize?0 -
BeenThroughItAll wrote: »And the crystal ball says 'Range Rover'.
Do I win a prize?
I was hoping something slightly more exotic
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check up the sales of goods act - if its less than 6 months since you bought it the vendor have to prove it wasn't faulty at sale, not you having to prove it was.
hxxps://www.gov.uk/accepting-returns-and-giving-refunds
sudden fault is code for trying to get out of it - but the evidence from the initial sale with the lights etc should put paid to that. hold your nerve and don't be bullied off you rightsI think I saw you in an ice cream parlour
Drinking milk shakes, cold and long
Smiling and waving and looking so fine0 -
SOGA? Are you sure?check up the sales of goods act0 -
The vendor is no longer tradingcheck up the sales of goods act - if its less than 6 months since you bought it the vendor have to prove it wasn't faulty at sale, not you having to prove it was.
hxxps://www.gov.uk/accepting-returns-and-giving-refunds
sudden fault is code for trying to get out of it - but the evidence from the initial sale with the lights etc should put paid to that. hold your nerve and don't be bullied off you rights0 -
Did they supply a warranty from a 3rd party company? If so I'd get onto them about sorting it.
Finance company own the car so I believe they have some responsibility to deal with it, but I'm not sure the scope of it. What are insurance company saying about it?0 -
Did they supply a warranty from a 3rd party company? If so I'd get onto them about sorting it.
Finance company own the car so I believe they have some responsibility to deal with it, but I'm not sure the scope of it. What are insurance company saying about it?
Surely this is a mechanical issue?0 -
I'm afraid I am still stunned by the concept of a £30,000, five-year-old, 49k miles car! Going back through my car purchases and adding up all the prices, I reckon I get back to March 1989 for that total cost - and that includes a Range Rover! 0
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If that has spun a shell it will have damaged the Crankshaft bearing and the connecting rod, which will be an expensive repair0
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