Lowells ! Help

Chopsuey

Hi, my son has received a Lowells debt chasing letter. The debt isn't his , he doesn't even live at home and hasn't lived here for many years so we sent a "prove it " letter. Reply came back today with a list of his alleged purchases and dates . What is next step? How do we prove the debt is nothing to do with him?

[Deleted User]

You still need them to supply proof. ie an agreement in his name.

Chopsuey

Is there another "standard" template letter that can be used?

[Deleted User]

As long as the one you have says 'prove this is my debt', that's fine.

They may not have it and are just chasing down people with the same name as the offendor.

worried_jim

It's not your problem, put it in the bin.

sourcrates

Chopsuey wrote: »

Hi, my son has received a Lowells debt chasing letter. The debt isn't his , he doesn't even live at home and hasn't lived here for many years so we sent a "prove it " letter. Reply came back today with a list of his alleged purchases and dates . What is next step? How do we prove the debt is nothing to do with him?

Is the letter addressed to him, account in his name ?

Or does he think its a case of identity fraud, in which case how would it of been carried out ?

For example, where were the goods sent ?

Chopsuey

Deleted_User wrote: »

As long as the one you have says 'prove this is my debt', that's fine.

They may not have it and are just chasing down people with the same name as the offendor.

The letter was addressed to him at this address, the dates Lowells supplied were from 2016 but he lives abroad with his job ( and has for over 4 years) but he still has his address here for his mail etc. I can 100% say no goods were ever received so it's either they are just chasing down anyone with the same name or identity theft.
I think I still need to get a copy of agreement- does that sound correct?

dekaspace

sourcrates wrote: »

Is the letter addressed to him, account in his name ?

Or does he think its a case of identity fraud, in which case how would it of been carried out ?

For example, where were the goods sent ?

Unless like with me someone in same block of flats orders something and either puts their flat number down or rearranges delivery to another address or waits for courier to arrive and claims to be me.


That will show as signed for by me.

Chopsuey

Thank you - we don't live in a block of flats and hubby is always in to get our parcels. I
Will ask for copy of agreement and any proof of signatures.

PixelPound

So, you request a copy of the agreement, and then it comes back either with a signature, but most likely without - people have this fixation with signatures but we now live in the digital world where agreements are made with e-signatures (a click on the mouse), the missus got a loan that was a few weeks ago and I got a new credit card that way. It doesn't make the agreements any less valid.

If he hasn't been in the country for 4 years, then either its another person with the same name or its fraud. Is there any address info given on what they provided? Fraud would involve your address (though maybe deliveries to another address) and usually no payments made (fraudsters don't tend to pay on accounts they are defrauding)

Geoff1963

Reply came back today with a list of his alleged purchases and dates

Were they :
Collect in person
Deliver to home address
Deliver to a pick up address
Deliver to a different address ( as a gift )
Deliver virtually ( digital download ) ?

I'm assuming they were all from the same company, ordered on an account.
Can your son contact that company for more details, and ask if any payments had been made, and if not, why it has taken so long to ask for payment ? Get any contact details off the agreement ( phone number, e-mail ) because if they turn out to be phoney, it shows something was amiss.