Estimated Final Bill

fader79

We moved house in May, leaving Npower and joining British Gas at our new house. Npower have lost the final meter readings we gave them over the phone. They now want us to pay a final estimated bill for our gas and electricity of £167. We estimate that if we do owe them any money (and we're not convinced we will) it's more likely to be around £67 not £167. What are our rights?

molerat

Give them the correct reading again

matelodave

Hopefully you kept a record of your final readings, just in case it all went wrong so you just need to phone them or preferably write with the correct ones.

You should also have a record of the opening readings for your new house together with monthly meter readings & bills/statements for when British Gas muck it up in the future

nPower

fader79 wrote: »

We moved house in May, leaving Npower and joining British Gas at our new house. Npower have lost the final meter readings we gave them over the phone. They now want us to pay a final estimated bill for our gas and electricity of £167. We estimate that if we do owe them any money (and we're not convinced we will) it's more likely to be around £67 not £167. What are our rights?

Hi fader79

Thank you for posting, I'm sorry to hear you are experiencing problems with your final bill. I will be happy to take a look at this if you would like to send me an email (using the address from my profile) with your account details.

Thanks

Vicky

[Deleted User]

I had a similar problem which got sorted out by Ofgem eventually, but not until it had dragged on for a year and reached the point of letters from a debt collector.

footyguy

jack_pott wrote: »

I had a similar problem which got sorted out by Ofgem eventually, but not until it had dragged on for a year and reached the point of letters from a debt collector.

I didn't think Ofgem ever got involved in individual customer complaints :cool:

[Deleted User]

footyguy wrote: »

I didn't think Ofgem ever got involved in individual customer complaints :cool:

I don't know. I was pig in the middle between two electricity companies so I rang Ofgem to ask who I should address the complaint to, and next thing I knew the bill was waived and I got a cheque for £30 compensation.

trickytree1963

fader79 wrote: »

We moved house in May, leaving Npower and joining British Gas at our new house. Npower have lost the final meter readings we gave them over the phone. They now want us to pay a final estimated bill for our gas and electricity of £167. We estimate that if we do owe them any money (and we're not convinced we will) it's more likely to be around £67 not £167. What are our rights?

Have you asked them to listen into the call, as it should have been recorded?

fader79

nPower wrote: »

Hi fader79

Thank you for posting, I'm sorry to hear you are experiencing problems with your final bill. I will be happy to take a look at this if you would like to send me an email (using the address from my profile) with your account details.

Thanks

Vicky

Have emailed Npower as requested but heard nothing back yet!

footyguy

jack_pott wrote: »

I don't know.....

I do, and can assure you it's not as a result of you contacting Ofgem

2+2 = 5?

Good luck!

McKneff

See if the people who moved into your house if they have their opening reading which will be your closing fogures