Scottish Power constant bills but not a customer

heken123

Hi
Since Christmas last year I have been getting bills from scottish power. They have never been my provider since I became the first tenant of a new build nearly 4 years ago.
I got both electric and gas around a £1000 each rang them up and explained and was told this was a recently opened account.
Was told he had logged my call, I then started just getting the electric bill.
Rang about 4 times now, my neighbours in my block are also getting them.
What can I do to stop them please?

Cardew

Is the Meter Reference Number on the bill the same as the number on your meter?

System

It is worth checking which supplier is recorded on the National database as supplying your property:

https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/connections-and-moving-home/who-my-gas-or-electricity-supplier

For new builds, the supplier is normally chosen by the Developer. Did you go through the process of signing up with the original supplier or did you just take out a new supply contract? If it is the latter, then SP may be treating the matter as an erroneous transfer of supply. If this is the case, SP has the right to bill you. That said, your present supplier would then have to re-pay everything that you have paid them.

The most likely scenario is that there has been a mistake made when A N Other switched to SP. If SP has taken over your meter by mistake, then speak to your present supplier and ask them to initiate the Erroneous Transfer Code to get the database updated. That should get SP off your case.

heken123

Cardew wrote: »

Is the Meter Reference Number on the bill the same as the number on your meter?

Yes its the same number

heken123

The original supplier was npower I changed from them and regularly change to the cheapest provider, which makes it more complicated
Will try what you said thanks

dogshome

The fact the neighbors have also been getting demands from Scot. Power, strongly suggests that SP were the supplier appointed by the developer.

The rule is that when moving into any dwelling, you must register with encumbant supplier and only when you are registered with them, can you move elsewhere.

Follow through the advice to check your supplier on the National Data Base for Gas and the Regional one for Elec. - Be aware they both have PREMIUM RATE phone Nos.

If it is the case that yourself and neighbors have 'bounced' the system, the present suppliers will have to return all the moneys paid to them, but the sting in the tail is that the Bills from Scot.Power will be charged on their Variable Standard Tariff rates, which are their most expensive.

However a letter of COMPLAINT as to why it took nearly 4 years for SP to send any communications, is worth a punt

heken123

dogshome wrote: »

The fact the neighbors have also been getting demands from Scot. Power, strongly suggests that SP were the supplier appointed by the developer.

The rule is that when moving into any dwelling, you must register with encumbant supplier and only when you are registered with them, can you move elsewhere.

Follow through the advice to check your supplier on the National Data Base for Gas and the Regional one for Elec. - Be aware they both have PREMIUM RATE phone Nos.

If it is the case that yourself and neighbors have 'bounced' the system, the present suppliers will have to return all the moneys paid to them, but the sting in the tail is that the Bills from Scot.Power will be charged on their Variable Standard Tariff rates, which are their most expensive.

However a letter of COMPLAINT as to why it took nearly 4 years for SP to send any communications, is worth a punt

thanks I did register with npower who were the first energy provider of the property when I moved into property