MSE News: British Gas customers paid £1.1 million for missed appointments

edited 27 July 2017 at 4:32PM in Energy
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Former_MSE_Megan_FFormer_MSE_Megan_F Former MSE
418 Posts
edited 27 July 2017 at 4:32PM in Energy
Thousands of British Gas customers have been paid a total of £1.1 million compensation for missed appointments...
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'British Gas customers paid £1.1 million for missed appointments'
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  • jk0jk0 Forumite
    3.5K Posts
    Eighth Anniversary 1,000 Posts Name Dropper
    I've had this hassle with BG for years. I live in Reading but have a BTL house in London. When I called them to do the first gas inspection, they told me I would need to disassemble the cupboard. Therefore I have to travel to London every year, park at £2.40 per hour, disassemble the cupboard, get the boiler checked, reassemble the cupboard, then come home.

    To do all that, and have them not show up is very annoying. In the past they have offered me £10, but I've usually spent more than that just on the parking. It usually ends up with me suing them for £45. BG pay that and reimburse my court fees.
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