Connectmycar.com

Nodding_Donkey

According to them Preferred Partner of Carphone Warehouse.

I ordered a Parrot bluetooth handsfree with a Parrot Unika (uses the steering wheel controls) from this shower on the 25/06/17. Fitting was arranged for the 5/7/17.

I then got an email saying the Unika wasn't compatable and they would be issuing a refund for that. The refund arrived in my bank 2 days later, so far so good.

On the 3/7/17 a parcel arrived containing the wrong model Parrot. I emailed them straight away but didn't get a reply until I chased them on the 4/6/17.

Initially they tried to get me to accept the wrong item but I refused and having already arranged a day off work I phoned another company, https://www.justcarkits.co.uk/ who were brilliant and arranged an appointment for the 5th.

Connectmycar then tried to say it was up to me to return the wrong item for a refund but eventually agreed to send a courier for it. It was collected on 4/7/17.

I have been waiting since then (15 days) for a refund.

When I rang to chase them I was told that I had to confirm in writing that I wasn't doing a chargeback!

So in other words they have come up with a BS excuse for not giving a refund.

Just a warning for anyone considering using them in the future

DoaM

Some of your dates don't seem to make sense.

Delivered 3/7
Complained 3/7
Chased 4/7
They eventually agreed on 4/7 to collect
Collected 4/7 (same day?)

Other than the refund (for which they have 14 days after return receipt of the goods to make it), where's the issue?

Nodding_Donkey

Sorry that should be 4/7 not 4/6.

Yes the issue is the time taken to refund and the BS excuse about needing me to confirm in writing that I wasn't charging back which means that after 15 days they haven't even thought of processing the refund.