Vodafone sprung a debt on me i never knew about

hartleysjam

Hiya

Looking for some advice please.

I have today had a phon ecall from Fredpay saying I owe them £251.17 on behalf of Vodafone.

I have rang voda and the first few times they couldn't find anything relating to that debt on my account.
Now they are saying it is related to my home broadband account which I haven't paid since Nov 2016 apparently!!! I was told the b/band fee would just go to my normal bill.

There was loads of hassle when I first got the b/band as they tried to reset a landline and reapplied for the landline about 4 times.
bear in mind, in all that time since Nov 2016 I have never lost connection to my internet, except for one time when I was late paying my mobile bill and as soon as I paid it the connection came back.

Seems really fishy to me, how can I approach this.

brewerdave

Presumably you get a monthly mobile bill?? Does it show anything pertaining to your home broadband ? Did you set up a separate DD to pay for the internet connection?
If not, then you obviously haven't been paying so need to - best to ask Vodaphone for a goodwill discount as it looks like their incompetence has led to your debt.

mickeymouse303

I've heard so many people have similar issues with Vodafone :mad:

in_my_bumble_opinion

They have an obligation to bill you correctly and give you accurate information

If they haven't done that insist on making a complaint

If that doesn't get anywhere tell them to deadlock the complaint as you prefer the Ombudsman to deal with it. At the same time ask them what is their procedure for accessing the transcripts of your phone conversations when you feel you were misadvised. This usually brings results.