internet prices from local company

bingo_bango

Aye,

But as I said there is a caveat. The example I gave was for a box containing packs of sweets. As Mr T and the rest of the supermarkets have shelves, the same pinciple can be applied.
They group all the same item together on the shelf. The SEL (shelf edge label) should describe the product, including weight indications/volumes, and give the price. As long as the price is beside the items, and it's CLEAR that the price applies to those items, then that would be acceptable.

If the SEL is 2 shelves down from the product, and the price isn't therefore immediately apparent, they would be in breach of the regulations.

It comes down to a bit of commonsense when deciding whether or not there is a breach.
Standard test (for a consumer browsing the shelves) would be to look at the item and the shelf it's on. If there's no individual price on the item, and you can't clearly see the price for that item on a SEL, then the retailer aren't being fair and transparent to you. That would be a breach.

Bear in mind also, that prices must be correct, even if they are displayed.
And it doesn't matter if Mr T gives you a refund and lets you keep it...he has still committed an offence under the terms of the act.

All retail businesses should be aware of the act. As with a lot of other legislation, ignorance of the offences is no excuse, and cannot be used as a defence in court. The purpose is to ensure that a consumer can browse a store, see the prices, and decide if they want to spend there or go elsewhere.
If there are no prices displayed, or the prices are incorrect / misleading, then you aren't getting a fair chance to do that.

As for the fact that so many mistakes are on show in supermarkets, that may have a little to do with the enormous amount of products on offer. It should not be a recurring problem though. As with lots of other agencies, Trading Standards rely on consumers telling them where there are problems.
There is an ongoing system of educating retailers in NI, but if they have been 'made aware' of the legislation, and then fail to adhere to it, they have no-one to blame but themselves.

HTH

diamond95

The Bangor thing is a long running joke now to the local thread-have a look for a thread about eating out in bangor that involves customer service issues and you will see!!

WELCOME TO THE LOCAL BOARD DIAMOND95 :-)
laura xxx[/quote]

Thanks, it will probably take me a bit of time to find it I am not exactly an expert on PC, just spent ages trying to find out what pm meant. But now that I have started you will probably be sick to death of me soon.

Diamond