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Problems with Santander.. The saga begins

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I sent a request to santander's data protection team after finding the address online but being told on the phone that no such office exists (thats going to be gold in court, i record all my phone calls).

I got a letter back from santander today stating that they were unable to issue an individual list of fees and charges from an account. However, they could confirm any fees/charged insuured on a monthly statement and that copies would be requested.

Hilarious, they didnt mention it would cost money per copy.

What would be the best way to proceed? Send them an intention to take them to small claims court?
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  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
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    No idea what any of that means.

    Let's start again. What are you trying to achieve here?
  • -taff
    -taff Posts: 14,776 Forumite
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    So we don't know what you're intending to complain about but you're already talking about taking them to court.

    And hilariously, why do you think they would provide you with info without charging you for it? They are a business, not a charity.
    Shampoo? No thanks, I'll have real poo...
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
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    Arnie91 wrote: »

    Hilarious, they didnt mention it would cost money per copy.

    What would be the best way to proceed? Send them an intention to take them to small claims court?
    You want to take them to court for charging you for copies of statements?:eek:
  • Arnie91
    Arnie91 Posts: 19 Forumite
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    Sorry I thought it would be a bit clearer seeing as im posting in the reclaim charges section..

    Im trying to recover a substantial amount of charged for being overdrawn 0p to £15 in the past 6 years or more if I can, which santander have charged me £25 each occurance, with in some cases them charging me £75 for direct debts bouncing while I was struggling at university.
  • Arnie91
    Arnie91 Posts: 19 Forumite
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    According to this forum and various guides online. Requesting a list of charges, different to a copy of a statement, is not chargeable. Copies of statements are supposedly £10 per copy with admin charges, which is why numerous guides state to avoid asking for copies of bank statements, and request specific lists of charges to your account.
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
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    Since the Banks won their court case regarding Charges in 2009, you are a little late to the party.
  • Arnie91
    Arnie91 Posts: 19 Forumite
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    Are there still grounds for claiming back under financial hardship back then, or now?
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
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    Since any refund will be goodwill, I'd moderate your tone in any complaint...
  • Arnie91
    Arnie91 Posts: 19 Forumite
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    Fair enough.

    It's sad because I struggled to make ends meet during university, even being made homeless and had to use food banks because I had direct debits bouncing and was charged in one case £75 in total for going over 0.08p. I probably paid thousands in charged. Just wondering If I could try and get this back as I see people still have some success.
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
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    Since you no longer appear to be in the bank's definition of CURRENT financial hardship. I fear even a goodwill gesture is unlikely, Even acknowledged hardship cases typically refund only the last six months of charges, certainly not the last six years..
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