Problems with Santander.. The saga begins

19 Posts
I sent a request to santander's data protection team after finding the address online but being told on the phone that no such office exists (thats going to be gold in court, i record all my phone calls).
I got a letter back from santander today stating that they were unable to issue an individual list of fees and charges from an account. However, they could confirm any fees/charged insuured on a monthly statement and that copies would be requested.
Hilarious, they didnt mention it would cost money per copy.
What would be the best way to proceed? Send them an intention to take them to small claims court?
I got a letter back from santander today stating that they were unable to issue an individual list of fees and charges from an account. However, they could confirm any fees/charged insuured on a monthly statement and that copies would be requested.
Hilarious, they didnt mention it would cost money per copy.
What would be the best way to proceed? Send them an intention to take them to small claims court?
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Let's start again. What are you trying to achieve here?
And hilariously, why do you think they would provide you with info without charging you for it? They are a business, not a charity.
Im trying to recover a substantial amount of charged for being overdrawn 0p to £15 in the past 6 years or more if I can, which santander have charged me £25 each occurance, with in some cases them charging me £75 for direct debts bouncing while I was struggling at university.
It's sad because I struggled to make ends meet during university, even being made homeless and had to use food banks because I had direct debits bouncing and was charged in one case £75 in total for going over 0.08p. I probably paid thousands in charged. Just wondering If I could try and get this back as I see people still have some success.