Furniture Village - Dune Sofa

OneYorkshireLass

I'm looking for anyone who has purchased a Dune sofa (the regular one, not the sofa bed).

Ours has just been delivered - it's got quite a saggy bottom :think:. The store say this is normal, but it looks like we've had it for years! Every time you stand up from it the fabric is all bunched up and creased, like there's too much of it in each cushion.
Does anyone else have this issue?

hollydays

Stop using it .

askmeaboutsofas

Did you order online or did you see their model in store first? The sofa you ordered should look like the one in the shop / on their website, and the online photos don't look saggy to me! How long since it was delivered to you?

OneYorkshireLass

askmeaboutsofas wrote: »

Did you order online or did you see their model in store first? The sofa you ordered should look like the one in the shop / on their website, and the online photos don't look saggy to me! How long since it was delivered to you?

Delivered a week ago. But it has looked like this from the moment it was first used (and no-one in the house weighs over 10 stone, so they can't say there's too much weight on it)
I ordered from the store, and nope the one in store didn't look like the one we have at all.

The store have said they'll send a technician. Not holding out too much hope, but we'll see ....

k3lvc

OneYorkshireLass wrote: »

it's got quite a saggy bottom :think:. Does anyone else have this issue?

I'm in Yorkshire and suffer from this issue - can you send the technician round if he has a fix :rotfl:

peter_the_piper

Look and see if they have twitter or facebook accounts. From what other people say online entries on these seem to bring results.

OneYorkshireLass

peter_the_piper wrote: »

Look and see if they have twitter or facebook accounts. From what other people say online entries on these seem to bring results.

It seems they don't allow posts on their FB account. (Says a lot, I suppose)

Their Twitter just told me to wait for the technician. Fair enough I suppose, but I asked if they had a complaints department and never got a straight answer.

peter_the_piper

Oh well, it usually works, seems they have it tied up for their benefit.

anniecan

Just seen this from last year - I had my Dune sofas delivered yesterday and have the same problem. Seen it referred to as "puddling" OneYorkshireLass;72834660 did you ever get this resolved??

I have emailed, just waiting for a reply - but I am a tad sad ;-(

OneYorkshireLass wrote: »

I'm looking for anyone who has purchased a Dune sofa (the regular one, not the sofa bed).

Ours has just been delivered - it's got quite a saggy bottom :think:. The store say this is normal, but it looks like we've had it for years! Every time you stand up from it the fabric is all bunched up and creased, like there's too much of it in each cushion.
Does anyone else have this issue?

taximania123

hi , i have one , been complaining about it since it was 4 weeks old , totally out of shape, cushions have collapsed, no help from the company , i have just sent letter before action so anything you have would be appreciated.

taximania123

I have got nowhere with complaints , i say its rubbish and they answer by saying we are so pleased you like it, customer service either ignore or lie , one of them even rang me and said that her brother wanted to buy one but she warned him it would look awful within a few weeks. When i requested a transcript of that conversation they denied it ever happens. they are cowboys and i am definitely claiming via money claim online as they are refusing to do anything about it. I would appreciate any details of other complaints about this sofa.