Faulty Satellite box retailer fobbing me off to manufacturer

nobby20

wealdroam wrote: »

Did the manufacturer actually say it wasn't an inherent fault then?

Even if your problem is due to an inherent fault, the manufacturer does not need to put it right. The manufacturer owes you nothing beyond any guarantee/warranty they may supply.

If you want to pursue this you'll need to get a report. Something along the lines of stating what the problem is, e.g. blown capacitor, and that in the opinion of the inspector, that was most likely caused by e.g. a poor quality component that has failed.

What is the make and model of this box?

This is what the manufacturer sent me

"Its a motherboard issue, cannot be repaired.

Would recommend better to buy a new one as buying a new board the price will not be much different."

Now I understand that this isn't the same as a complete admission of guilt but seems strange that they can diagnose without checking the box. I did try and press for an admission but I think he realised what I was trying to do.

The box is a VU Duo 2

JJ_Egan

A lot of fault can be diagnosed without the box .
Usual symptoms point to XYZ .
Cause of symptom may well be anything and after 4 years its more than likely it is just a failed component .

Price a same box second user up .
Price an independent engineers report up £60- £100 .If your claimed inherent fault is true you get that back . Fails to prove inherent and after years of use that may not be easy anyway you lose the fee .

But vendor is likely to offer you circa £100 at best .

takman

nobby20 wrote: »

This is what the manufacturer sent me

"Its a motherboard issue, cannot be repaired.

Would recommend better to buy a new one as buying a new board the price will not be much different."

Now I understand that this isn't the same as a complete admission of guilt but seems strange that they can diagnose without checking the box. I did try and press for an admission but I think he realised what I was trying to do.

The box is a VU Duo 2

But that's a very general statement, the majority of electrical problems that the box could have would somehow be linked to the motherboard. I wouldn't say that they suspect it's an inherent problem it just sounds like the only repairs they carry out is a complete replacement of the motherboard.

If they had mentioned something along the lines of a blown capacitor then you would be right to be suspicious.

If it is a blown capacitor then it only costs pennies to replace and just involves a bit of soldering. The large amount of the cost would be paying someone to diagnose it.
If you can find details online of what capacitor it is then you could probably try and fix it yourself. But obviously only do this if you exhaust all other options and just before you decide to throw it away.

nobby20

takman wrote: »

But that's a very general statement, the majority of electrical problems that the box could have would somehow be linked to the motherboard. I wouldn't say that they suspect it's an inherent problem it just sounds like the only repairs they carry out is a complete replacement of the motherboard.

If they had mentioned something along the lines of a blown capacitor then you would be right to be suspicious.

If it is a blown capacitor then it only costs pennies to replace and just involves a bit of soldering. The large amount of the cost would be paying someone to diagnose it.
If you can find details online of what capacitor it is then you could probably try and fix it yourself. But obviously only do this if you exhaust all other options and just before you decide to throw it away.

Ive done a bit of research online into this but there are about 10 capacitors that all need to be replaced at the same time and I can't find out which ones they are.

Judging by the responses on here I might as well forget it and move on. Not like there are a lot of TV / Satellite repair men around now days

Spank

If you can see what caps have gone (they will probably be bulging at the top) take them out and go to maplins foe new ones

Zandoni

Spank wrote: »

If you can see what caps have gone (they will probably be bulging at the top) take them out and go to maplins foe new ones

This is probably the best way to go, you may find there's only one blown and it might be easy.

wealdroam

Zandoni wrote: »

This is probably the best way to go, you may find there's only one blown and it might be easy.

But Zandoni, you've missed out the step about talking to a manager.

Zandoni

wealdroam wrote: »

But Zandoni, you've missed out the step about talking to a manager.

You're right that is an excellent idea.

DCFC79

nobby20 wrote: »

Ive done a bit of research online into this but there are about 10 capacitors that all need to be replaced at the same time and I can't find out which ones they are.

Judging by the responses on here I might as well forget it and move on. Not like there are a lot of TV / Satellite repair men around now days

Know anyone who is good with soldering, get them to replace the caps with new ones.

angryparcel

the fact now is we live in a disposable world, rather than fix something its just throw away and replace,