Bought sunglasses in USA given wrong size

ducati266

Hi Bought rayban from sunglass hut in USA have tried emialing uk office 3 times have had no reply to see if they would exchange for correct size. Do I have any rights?
I had a small size in my hand and asked to take them then the girl got a new pair in the box, didn't open the box till got home and then checked receipt and she has given me the next size up

AndyMc.....

ducati266 wrote: »

Hi Bought rayban from sunglass hut in USA have tried emialing uk office 3 times have had no reply to see if they would exchange for correct size. Do I have any rights?
I had a small size in my hand and asked to take them then the girl got a new pair in the box, didn't open the box till got home and then checked receipt and she has given me the next size up

You have the same rights as any US consumer. Sadly none here.

wealdroam

ducati266 wrote: »

Hi Bought rayban from sunglass hut in USA have tried emialing uk office 3 times have had no reply to see if they would exchange for correct size. Do I have any rights?
I had a small size in my hand and asked to take them then the girl got a new pair in the box, didn't open the box till got home and then checked receipt and she has given me the next size up

Hi ducati266, welcome to the forums.

You will probably need to contact sunglass hut in USA.

Their returns page says:

FREE AND EASY RETURNS

Sometimes things just don't work out. And we totally understand. So if you're not thrilled with your purchase, you've got 90 days to return it for a full refund.

molerat

wealdroam wrote: »

Hi ducati266, welcome to the forums.

You will probably need to contact sunglass hut in USA.

Their returns page says:

But also states

Please note that store purchases may not be returned by mail and must be returned to a Sunglass Hut retail store

OP, your "rights" are to return them in person to a retail store in the USA. Anything other than that is reliant on goodwill.

wealdroam

molerat wrote: »

But also states

Please note that store purchases may not be returned by mail and must be returned to a Sunglass Hut retail store

Oops, I missed that.

But it might still be worth the OP contacting the US organisation.

angryparcel

OP, they may not even have the same style glasses here in the UK as in essence Sunglass Hut USA and Sunglass Hut UK are run as separate businesses and will have difference styles for the USA market to that of the UK market