Post Office Online Saver

surreysaver

How do I find out what the sort code and account numbers are for my Online Saver? After two-and-a-half weeks, I've finally received my passcode to log in, and the account number is asterisked apart from the last four digits, and the sort code is nowhere to be found. I've had none of this information from previous letters or emails from them either.

youngretired

You should of had a letter 'Welcome to your new savings account' and this would show the Post Office sort code 90-78-68 and your account number plus the interest rate. Did you make an initial deposit on the opening application?

If you haven't done so then this might be the reason you haven't had the details yet, as the letter also shows the opening balance (I've always done a initial deposit of £5 via direct debit just to make sure it works). You can make deposits via debit card and the direct debit that has been set up on your nominated account.

surreysaver

youngretired wrote: »

You should of had a letter 'Welcome to your new savings account' and this would show the Post Office sort code 90-78-68 and your account number plus the interest rate. Did you make an initial deposit on the opening application?

If you haven't done so then this might be the reason you haven't had the details yet, as the letter also shows the opening balance (I've always done a initial deposit of £5 via direct debit just to make sure it works). You can make deposits via debit card and the direct debit that has been set up on your nominated account.

No, I've only just received the passcode today, so haven't been able to make an initial deposit as I have only just been able to set up the direct debit. I received a welcome email, but no account details were contained within it.

alanq

The pass code is supposed to take up to 5 business days to arrive and the account number up to 10 business days. From remarks in other threads PO Savings is not the most efficient of organisations.

http://www.postoffice.co.uk/dam/jcr:148d19fd-ca62-4604-9560-3548d9f74ca9/online-saver-key-information-pack.pdf

surreysaver

alanq wrote: »

The pass code is supposed to take up to 5 business days to arrive and the account number up to 10 business days. From remarks in other threads PO Savings is not the most efficient of organisations.

http://www.postoffice.co.uk/dam/jcr:148d19fd-ca62-4604-9560-3548d9f74ca9/online-saver-key-information-pack.pdf

The first passcode never arrived, and I had to order another one. I rang up three times asking for a new one, each time them telling me to 'give it another day, its got to come from Ireland'. I finally demanded they send me a new one, and it only took three days!

veryintrigued

surreysaver wrote: »

The first passcode never arrived

That's ironic!