PPi re deceased husband

susanmale59

Good evening all

I have submitted a claim to Bradford & Bingley regarding PPi on my late husbands, & my joint mortgage.
I was present at the meeting when this was sold and actually made them remove the unemployment element as husband was self employed. The mortgage was conditional on insurance being taken, but we weren't advised of this til the day we went in to sign!
Bradford & Bingley have responded saying that as PPi element was only for my husband, I have to provide either a Grant of Probte, or Grant of letters of administration.
I don't have these documents.
We'd had some months to prepare after his terminal diagnosis.Our house was in joint names and set up to pass straight to me, the one joint bank account transferred to my name when I produced his death certificate, his pension and life insurance were written in trust to be paid to me.
There was an ancient will from when our children were little but that was leaving everything to other spouse, & provision for the children if we should both die.I have had a new will written up since he died 4 years ago.
Is it to late to apply for Grant of letters of administration? And would it be prohibitively expensive? (PPI reclaim would probably be £1k-£1.5k)
Or do I have enough proof of my husbands intentions to submit complaint straight to Financial Ombudsman?
I would be very grateful for any advice or opinions.
Regards
Sue XxX

[Deleted User]

You can't go to FOS if you haven't exhausted the B&B complaint process.

Before spending further money, check whether your complaint reasons are valid. If it was a condition of the mortgage, you can't use that as a mis sale reason.

-taff

Your PPI complaint will be zero unless you have better reasons.

If it was a condition ofthe mortgage, then it was a condition of the mortgage and you have no complaint there.
You have no rpoof of your husbands intentions re the PPI complaint, and if B&B want proof you can complain on his behalf, thn that's what they want.
Look on the gov.uk website fo help with the admin letter

susanmale59

Hi
I remember the day very well..survey done & paid for, mortgage offer received, visit to solicitors with costs incurred & on final visit to B&B to sign all paperwork she slid this leaflet across the table and said 'oh, and you've got to have this'!! I don't even think she expected me to read it!!
I think that mis-selling!?!
Sue XxX

-taff

No, that's not misselling.

It's a similar thing in a way to mortgage companies insisting on buildings insurance now.

susanmale59

I've just checked on the mis-selling board post and feel sure it qualifies under point A

Sue XxX

societys_child

feel sure it qualifies under point A

It may have been compulsory. Also, they did not have to tell you, it can be bought elsewhere.

[Deleted User]

susanmale59 wrote: »

I've just checked on the mis-selling board post and feel sure it qualifies under point A

PPI on credit cards and loans was always an optional choice and so anyone who was told otherwise was indeed mis-sold.

For mortgages, however, it was quite often the case that MPPI was compulsory. There is no point complaining that you were told it was compulsory if it actually was. You need to understand that any complaint you might make needs to be accurate and so it's essential that you first check whether the MPPI was optional prior to expressing your concern.

It's also likely that any unemployment cover the insurance provided would still have covered your self-employed husband. A moot point since you insisted that this segment was removed.

As you've been told already (post #2), don't spend any money on Probate documents etc until you are certain you have a valid complaint.

You can't approach the Ombudsman until the Bank issue a full and final rejection.