Carphone Warehouse and faulty phone

Rainbowgirl84

CPW perhaps want to confirm the fault and it's cause before replacing the phone, which is not unreasonable.

gillybean129

Rainbowgirl84 wrote: »

CPW perhaps want to confirm the fault and it's cause before replacing the phone, which is not unreasonable.

Yes but as this is the 3rd repair it's getting tiresome

wealdroam

gillybean129 wrote: »

Yes but as this is the 3rd repair it's getting tiresome

But they need to confirm that the problem you are experiencing cannot easily be fixed by, for example, a few button pushes or something like that.

You seem to be saying that they should replace the thing just because you have told them that it is playing up exactly as it did before.

I am in no way saying that you are wrong or mistaken, but you must see the issue from their side too.

gillybean129

They are adamant I must hand in for repair..

We need to log the handset for a third repair so that we can resolve the fault. I cannot confirm 100% that the engineers will exchange the device but it is very likely given the prior repair jobs.