Move service to another residence and keep phone number

mrochester

Hi all

I'm looking at moving my talk talk service from property A to property B, but I'd like to keep property Bs phone number and get rid of the phone number at property A.

Can this be done?

Many thanks

M

TadleyBaggie

It used to be possible if the two properties were on the same exchange, but I haven't heard of anybody doing it for years.

mrochester

They are definitely on two different exchanges but when I go and do the home move on TalkTalk it says I can keep the phone number of property A, but thats not the number I want to keep!

TadleyBaggie

I misunderstood, I thought you wanted your existing number. But I now understand you want the number of the property you are moving too. In that case I doubt that is possible, there used to be a time period where an old number could be reused.

Buzby

Is the service at property B still active? If still assigned, then simply ask for the service to be restarted.... but, if this is still with BT they cannot take on that number. The way round this is to get BT to activate the line with the default number, then switch to TT when the minimum BT term is complete. TT cannot issue a BT number, only takeover one.

mrochester

Property B currently has Sky phone and internet, which would need to be ended early as it is still within the minimum term. However, this would be cheaper than ending the service at property A early!

Buzby

Consider carefully, if the property B number is cancelled and it doesn't belong to Sky, it will be returned to the originator (usually BT). Perhaps take it over as a going concern?

mrochester

I specifically want to keep the phone number at property B because this already belongs to the person that lives in the house. It's just they only have standard ADSL broadband but I have 76mb fibre at property A I'd like to move to property B without losing property Bs existing phone number. I don't care if property As number goes. I don't even know what it is!

Im_just_careful

@mrochester

The phone line at property B needs to be upgraded to "fibre".

The problem seems to be that you currently have a line and broadband contract which you wish to complete.

Ideally Sky would be obliging and accept adding "fibre" to the existing line as maintaining the contractual obligation but that doesn't seem likely.

How about having a second line installed at property B with the Sky "fibre" on it ?

Then, once the minimum terms of everything have completed, rationalise the arrangements down to a single line and broadband service.