Broadband speed problem

Gers

After being away from home Thursday until now, and speedtest still showing 0.41mb/s I'm beginning to suspect a faulty hub. The hub 6 is fairly new (1 month / 6 weeks).

Monday, Monday, so kind to me!

GunJack

Gers wrote: »

After being away from home Thursday until now, and speedtest still showing 0.41mb/s I'm beginning to suspect a faulty hub. The hub 6 is fairly new (1 month / 6 weeks).

Monday, Monday, so kind to me!

Re-post the line stats from the router!!!

Rubidium

Gers wrote: »

After being away from home Thursday until now, and speedtest still showing 0.41mb/s I'm beginning to suspect a faulty hub. The hub 6 is fairly new (1 month / 6 weeks).

Monday, Monday, so kind to me!

I believe that you are wrong to make the assumption that your recent BT hub is the reason for your drop in broadband speed, when you have told us that you can hear crackling on your line during calls.

Gers wrote: »

SNR has made no / little difference. Speed now fluctuating between .33mbps and .41mbps.

Quiet test done, no noise heard but phone calls do crackle.

BT agent is calling me back about 8pm.

You really should have reported the cracking on the line during calls as the fault and when this fault is fixed, the broadband speed should automatically recover because the cracking is causing the continuously running Dynamic Line Management to change your broadband profile to compensate for your noisy line to prevent broadband disconnections.

My money would be on a bad connection/high resistance joint on your line to the exchange.

You will obviously never achieve the maximum broadband speed that your line is capable of while you have a crackly line!

Gers

Gers wrote: »

After being away from home Thursday until now, and speedtest still showing 0.41mb/s I'm beginning to suspect a faulty hub. The hub 6 is fairly new (1 month / 6 weeks).

Monday, Monday, so kind to me!

I've now disconnected the BT Smart Hub 6 and gone back to the Hub 4 - did it last night.

This morning my stats are back to 1.95mb \ s download (fluctuates but not madly) and so it must have been a faulty hub. I'll contact BT to cancel the engineer and complain about the router.

As for the crackling, BT did another line test and reported that all was OK - not convinced but will battle that one again another time. For now I'm happier that my speed is back to within normal limits.

Thanks all for the advice.