Losing a battle with John Lewis over a TV. Need Advice.

neilmcl

MrMT wrote: »

Thank you all for your help and suggestions so far. I am truly grateful.


I bought a TV because I have always gamed on TV's and never had issues. I am not a competitive gamer so the high refresh rate and low MS response time is not something that is a priority to me. I had used Full HD TVs to this point with no ghosting whatsoever. I refuse to pay £800+ for a 27" 4k TV with 144Hz 1ms response time when I can get a 40" TV that historically has always worked for me, for half of the price.

Also, I haven't been in contact directly with Samsung since dealing with John Lewis. I wasn't under the impression Samsung would offer a refund within the 6 months? I thought that was retailer's responsibility? Your statutory consumer rights lie with the retailer, your warranty rights are with the manufacturer, I suggest contacting Samsung


I've tried 3 different HDMI cables with no change in result.


I've tried multiple settings as well as the PC/Gaming Mode sources and the ghosting persists regardless of which mode it's on. But have you done what I suggested and actually renamed the input to PC? I also had both my GPU manufacturer and Samsung review the settings I settled with to see if they could be tweaked for improvements and I was told "NO" by both.



Just to add - At the time I bought this TV, I was going to buy a less expensive model that was within my initial budget. The KU6400 I bought was only £100 more expensive and far superior to the other one. At this point I had already paid £350 for the lesser model. I cancelled the order and paid the additional £100 for the better TV by Visa credit card. This transaction shows as 30th November 2016 on my credit card statement. Does this make a difference? It might, something to bear in mind

See my comments in red.