Mamas and papas - Awful service, and no response.

NovaBlack155

Just when I thought they'd managed to make something simple...

Took the day off work for the courier to come and collect the furniture, so i could get my refund. Didn't receive a text last night with a time slot as usual.... so I phoned as soon as CS opened this morning.

Turns out my collection date had been moved... until tomorrow. And nobody told me again.

I was more than slightly annoyed by this, apologized to the poor lady on the phone, and then had a huge rant.

Credit to her though, she apologized for the terrible service and said it wasn't good enough and she'd sort it for me. 10 minutes later she called me back and had booked a private courier to come and collect my stuff.

Finally rid of it!

Now just need to wait for the phone call tomorrow to sort the refund.