New tenant

footyguy

Rm1505 wrote: »

I did provide them with my phone number and a time to call which is on the form.

I should also point out that my landlord thought that they were "mainly an online company" which made me try all online options first

As you didn't actually call them despite them offering a freephone number until last week, I don't think there is any point complaining.
If they still haven't created an account for you, give them a call and they should do it immediately (or explain why they can't)
They will also discuss with you their tariff options, and allow you to chose one if you wish ... but the best I would hope for would be effective last Monday; anything extra you should consider a good Brucey Bonus!

Afterall, the form points you to other tariffs available, and tells you they are only available with your express consent. I know if I saw a cheaper tariff I would have ensured they had that consent; infact I would have given them a clear instruction.

Good luck!

Rm1505

I first phoned on the 19th of June, three weeks ago today, and then last Monday.

Both times they told me it takes 15 working days to set up an account. I have never been given an account number.

As far as I am aware, the variable tariff I am automatically put on will be the best option for me as I will hopefully be buying a house around March next year, so all these yearly fixed tariffs would cost me £30 to exit, so I don't mind the tariff issue as much. Its just the time they've taken to set up my account now.

Rm1505

So today I finally came home from work to be greeted by my welcome pack! Including my account number! Still in shock... Dated the 6th of July though so only sent on Thursday. Better late than never I suppose.

Cardew

Rm1505 wrote: »

So today I finally came home from work to be greeted by my welcome pack! Including my account number! Still in shock... Dated the 6th of July though so only sent on Thursday. Better late than never I suppose.

Ensure that they do not charge you at their expensive tariff from date of moving in; or if that is too difficult, get some compensation.

Rm1505

I will discuss the tariffs with them. I have had an email from them after my complaint saying that they will try to reduce my bill, but I have to be billed first before they can do that.