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Returning goods to China
jazzy
Posts: 1,097 Forumite
I purchased two TV boxes from a Chinese company (Banggood) both of the boxes were faulty and did not work on arrival. I had to open a Paypal dispute which went in my favour and I was requested to return the goods at my cost using a tracked service before a refund could be made. After getting a quote for the return it costs £53!
Needless to say I am not happy it's more or less the same prices of the two boxes.
Any advice other than not to purchase goods from China?
Needless to say I am not happy it's more or less the same prices of the two boxes.
Any advice other than not to purchase goods from China?
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Comments
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I have had banggood replace stuff that was broken with just photographs but I guess that's a bit late now if you've opened a dispute. What is the weight of these boxes as £53 sounds like a lot of money?Warning: any unnecessary disclaimers appearing under my posts do not bear any connection with reality, either intended, accidental or otherwise. Your statutory rights are not affected.0
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Weight is 900 Gms. There are cheaper options with Royal Mail but they do not have international tracking. Paypal are insisting to use a tracked service.0
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See if Signed for will cover you - some of the other posters like soolin might confirm? It's £17.25 with compensation for loss £50 Signed for to China.Warning: any unnecessary disclaimers appearing under my posts do not bear any connection with reality, either intended, accidental or otherwise. Your statutory rights are not affected.0
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It's got to be tracked. Paypal have insisted on this, that's how their refunding system works.0
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This is the risk you take when buying from overseas. However, as mentioned above, Banggood are normally pretty good - did you speak to them first?
You could try https://www.transglobalexpress.co.uk for a better price.0 -
I'll presume you've checked parcel2go for the cheapest tracked service?0
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They are definitely not the cheapest and have some of the worst customer service going!DigForVictory wrote: »I'll presume you've checked parcel2go for the cheapest tracked service?0 -
Paypal do have a refund scheme which may help towards it.
https://www.paypal.com/uk/webapps/mpp/refunded-returns0 -
Yes I have been looking into this, although the maximum payout is £15. Just got to find an alternative cheaper tracked courier.theonlywayisup wrote: »Paypal do have a refund scheme which may help towards it.
https://www.paypal.com/uk/webapps/mpp/refunded-returns0
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