Transaction Fees Booking online

paye

Hi,
I booked a hotel through booking.com a couple weeks ago using my barclaycard credit card, all good at this point.:o

2 days later I decided to cancel my reservation free of charge as advertised, a refund was processed and issued straight back on to my card but £74.00 short.I contacted booking.com who said they will investigate.

I just logged onto my online banking and have noticed the following charges;

I've been charged £32 for making the inital booking and again £32 for the refund:mad: so in total £74, is this right as I made the booking in the UK through booking.com.

When I made my second reservation which was directly though Hilton website it seems I paid in dirhams ( dubai currency) as I've been hit with another £32 transaction fee:mad:

I thought these fees kick in if your outside the uk?

jonesMUFCforever

Not enough information - what currency did you pay through Booking.com?
Is the booking site based in or out of UK?

paye

jonesMUFCforever wrote: »

Not enough information - what currency did you pay through Booking.com?
Is the booking site based in or out of UK?

Seems like booking.com are based in amsterdam thats what the transaction details are showing, I paid in Stirling.

eDicky

If it's a non-sterling transaction fee(?), Barclaycard will charge this for purchases in a foreign currency regardless of where you are.

To avoid this you need to use a card that does not charge such fees, which you should have anyway if you are going to travel overseas. For example, the Barclaycard Platinum Travel Card.

elsien

£32 x 2 isn't £74. What's the rest for?

eDicky

paye wrote: »

I paid in Stirling.

So what is the description of the £32 charges?

paye

eDicky wrote: »

If it's a non-sterling transaction fee(?), Barclaycard will charge this for purchases in a foreign currency regardless of where you are.

To avoid this you need to use a card that does not charge such fees, which you should have anyway if you are going to travel overseas. For example, the Barclaycard Platinum Travel Card.

Thanks for the heads up, thats probably what these charges are, I've got barclays platinum card but it's not a Travel Card. I'll have to apply for one.

@ Elsien, apologies your right it's £64, My refund by booking.com was short by £74. I had £64 charges slapped on to top it of which was levied by VISA.

@edicky overseas transaction fees even though the websites I was booking from didn't notify me the transaction would be overseas.

I've just got of the phone to Barclaycard and they willl refund the £64 charges back on to my card aswell as the £74, shortfall on the refund. Lucky I checked this.

Going to check out the barclays Platinum travelcard.

:beer:

bagand96

Booking.com do not charge your credit card. The hotel does.

When booking a hotel abroad, where the hotel is charging you, almost always they will charge in their local currency. Booking.com will show a GBP price, as they know you're in the UK, but in my experience they will show a note by the GBP price which states you will pay in the hotel's local currency and the GBP price is used for a guide only.

The charges you've experienced were from Barclaycard as per the conditions of your card. As you say you need to get a card tailored for travel which charges no fees on foreign transactions.