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derbyshire/nationwide claim

I have proof of PPI payments which were part of my monthly mortgage premiums with my initial mortgage provider..the Derbyshire, who were then taken over by the nationwide. I've contacted nationwide but they say they have no record of my previous Derbyshire mortgage account? surely this cannot be, as I currently have a nationwide mortgage which transferred over with my Derbyshire mortgage account?
I have statements showing PPI going back quite a few years. what should I do?..any help would be greatly appreciated?..kind regs

Comments

  • societys_child
    societys_child Posts: 7,110 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    I have proof of PPI payments which were part of my monthly mortgage premiums . . . <snip> I have statements showing PPI going back quite a few years
    So what is your complaint? Mortgage PPI is quite normal and still retailed today, what are you trying to achieve?
  • Geoff1963
    Geoff1963 Posts: 1,088 Forumite
    If you can show that it didn't meet your needs ( e.g. exclusions weren't pointed out at the time ), that may be grounds for complaint.
  • gavcav
    gavcav Posts: 3 Newbie
    So what is your complaint? Mortgage PPI is quite normal and still retailed today, what are you trying to achieve?

    Obviously the same as anyone, claiming against a smaller amount bank loan to giver a car purchase , Or a loan to buy a house?
    Surely it's the same?
  • gavcav
    gavcav Posts: 3 Newbie
    So what is your complaint? Mortgage PPI is quite normal and still retailed today, what are you trying to achieve?

    Obviously the same as anyone, claiming against a smaller amount bank loan for a car purchase , Or a loan to buy a house?
    Surely it's the same?
  • peterr_ibg
    peterr_ibg Posts: 22 Forumite
    Part of the Furniture
    I was in the same position . complained about a DBS Mortgage PPI and Nationwide said they had no record.

    I got back in touch with Nationwide and explained I had evidence of PPI and gave them account numbers etc. Nationwide then changed their mind and accepted that I had PPI after all

    I would give them a call and explain that you have proof. Be prepared for a battle though. Nationwide initially rejected my complaint but was subsequently upheld by FOS
  • -taff
    -taff Posts: 15,503 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    When did you aquire this motgage? And the statements shsowing PPI, what exactly do they say the PPI is called?
    Non me fac calcitrare tuum culi
  • Vectis
    Vectis Posts: 779 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    gavcav wrote: »
    Obviously the same as anyone, claiming against a smaller amount bank loan for a car purchase , Or a loan to buy a house?
    Surely it's the same?


    You seem to be under the impression that it's simply a refund of your PPI and all you have to do is apply for it.

    You need to have a valid reason why it was mis-sold to you. Why do you think you were mis-sold?
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