Weird Thing Happening With Virgin Wifi

Strider590

I think i'd be inclined to factory reset the router, then access the config and start fresh with new passwords for both WiFi and the router config.

It's possible that someone has gained access and changed some settings.

Equally do a quick scan to make sure nobody is spoofing your WiFi (ie using the same WiFi name to trick you into using it), you can use phone apps to check this, which app depends on your phone.
If someone is spoofing your WiFi, this is known as a "man in the middle" attack, they're able to analyse your data and pick out things like banking passwords/etc. So it's important to check, if there are more than one instance of your WiFi connection name, then you have a problem.

donnac2558

Virgin has a warning the other week which was on the BBC news about Which and hacking the router.

So I changed password and passphase then.

Oh and I don't have that type of phone unfortunately.

System

Hi

You don't say what you are using, eg Windows 10.

Control Panel; Network and Internet; Network Connections
Select your Wifi and choose select Change Settings of this Connection

There are various names, but the relevant bits are IPv4 and IPv6.
Found under properties.




You need to navigate to a small panel with the above values and enter yours manually...
Primary DNS: 194.168.4.100
Secondary DNS: 194.168.8.100



Please try and report back on any progress.

Lacking any pictures, so sorry.

Alternative;- Command Prompt

Type... (just the first if you are concerned)
ipconfig /displaydns
ipconfig /flushdns
ipconfig /registerdns

donnac2558

Sorry yes, it is Windows 10.

For whatever reason it has stopped happening and wifi is working normally now.

Thank you all for your help and suggestions.

poppellerant

Find a drawing pin, or something which you can use to put through a small hole to push a button. I find mechanical pencils work well, as long as you don't push too hard and break the pencil.

Turn anything off connected to your SuperHub - phones, tablets, laptops, media streaming boxes (such as Kodi or Amazon Fire Stick). Also unplug any ethernet cables.

Leaving the SuperHub turned on, look at the back of the SuperHub and you should find a small reset hole. If you have trouble finding it, look near the power button or ethernet ports - it should be marked as Reset. Now using a pin, or whatever you found earlier, gently push it through the hole - you should feel and hear a very faint click. Don't worry, this is the micro switch being pressed in. Keep holding the pin in the hole for 30 seconds, being careful not to release the switch. If you do, just wait let go for a minute and start pushing the reset button in again.

Give the SuperHub about 5 minutes. During this time, it will reset all the settings as they were when it came out the box. After this and it's signals are all locked on, the wireless signal should turn on and you can start using the SuperHub as normal again.

Personally I would very strongly urge you to change the passwords on the SuperHub. There are 3 passwords in total: 1) Login password to change settings in the SuperHub. 2) 2.4GHz wireless password. 3) 5GHz wireless password.

I like to use a random password generator to create my passwords then save them with Notepad in a text file on a USB stick. You could also print out some labels with your new wireless password, but most people just hit the WPS button on the SuperHub to connect their devices with ease.

From memory the length of the login password can be upto 15 characters. The wireless password can be upto 63. I like LastPass to generate passwords - just choose the length and criteria, then copy and paste.

gerbox23

Maybe call Virgin media