Dental Insurance Claim - No Response from Unum / National Dental

AnnoyedGuy · 3 July 2017 at 9:14PM

I am a little concerned about my dental insurance as it appears that my insurance provider, NDP, has been acquired by Unum recently.

I usually have in the papst sent an email to claim@nationaldental.co.uk. I have done the same as usual and sent it to that email, in which I now receive the following email:

"Thank you for your e-mail.

If you’ve used us before, you’ll notice we have a new name. NDP was acquired by Unum in August 2015 and trades as Unum Dental from 1st July. You can find out more about us on our website – https://www.unum.co.uk/dental

If you have sent us a claim form we will aim to process this as quickly as possible. In order for us to deal with your claim efficiently, please ensure you have:

· Fully completed the ‘Member’ section of the claim form
· Asked your dentist to complete and stamp the reverse page or provided us with an itemised receipt
· Included full proof of payment for the treatment

Please note that claims should be submitted within 90 days of the completion of your last treatment in any course. We reserve the right not to pay any claims submitted after 90 days.

If you have a query regarding an outstanding claim or for any other general enquiry, please contact dental@unum.co.uk. Alternatively you can call our Claims Assistance Team on 020 7488 9880. Office hours are 9-5, Monday to Friday.

Kind regards,
Unum Dental"

I've even followed up, and forwarded the claim documents to 'dental@unum.co.uk', but I still get no response. I've sent a total of 4 emails within a 1 month period and got nothing back.

I've tried calling and the phone line never seems to work when I try to call through - even though it states the office hours in a pre-recorded message.

Not sure what to do but keep emailing until they do respond to me.

Any ideas? Seems a bit of a waste to have paid out on my insurance every month, but for them to not deliver on their end of the bargain.