Vodafone is a laughing stock

Grzegorz_Kowalski

Despite some help from the vodafone representative on the forum (thank you Danielle), today I was unable to make a payment.

Facts:

In January 2016 my 24month contract with the vodafone has expired.

I am pretty sure I have moved the number to the Tesco mobile on the very next day AFTER the 24-month contract.

vodafone has cancelled the access to the online account view immediately.

Noodle, callcredit and that third agency are showing a balance of £9, green dots- all on time.

I have asked that crappy company to produce an invoice and to send it to my home address. I will be more than happy to pay the dues, but I want to know WHY and WHERE should I send the money.

Three times, I was promised an email with the invoice and guess: vodafone lied three times by never sending me anything.

Today, due to some computer glitch they were unable to collect the payment.

This is getting ridiculous!

Is there any way I can officially request a __written__ proof the 'debt'?

MEM62

Grzegorz_Kowalski wrote: »

Is there any way I can officially request a __written__ proof the 'debt'?

Of course there is. It's called a letter. (I would suggest recorded delivery)

Vodafone

Hi Grzegorz Kowalski,

I'm sorry to hear that this remains unresolved.

So I can look into it further, please update the thread with your email reference number.

Kind regards,

Lee

Vodafone Social Media

sourcrates

There are lots of ways you can pay your phone bill:

Direct Debit - this is the simplest way for you to pay your phone bill. For all other methods of payment we charge an administration fee. To set up a Direct Debit contact customer services on 191 from your Vodafone mobile, or on 08700 700191 from a landline.
Pay online - to pay online you'll need to log in to My account. Then select Make one off payments by card and follow the on-screen instructions.

By credit or debit card - please call customer services on 191 from your Vodafone mobile, and have your card details ready.

By BACS - our sort code for BACS payments is 20-00-00 and our account number is 30830208. Please enter your account number and name as a reference.

By post - please make your cheque payable to Vodafone Limited and include your full account number on the back. Send your cheque and Giro slip from your bill to us seven days before the payment date. Please do not post cash. The address is: Vodafone Limited, PO Box 932, DONCASTER, DN4 5XW.

At a bank - you can pay by cash or cheque at any bank. Please make your cheque payable to Vodafone Limited and include your bank account number on the back. If you don't have an account at the particular bank where you make the payment, they may not accept your payment or they may charge a fee.