apple watch broken

societys_child

It's apple, what do you expect?

DCFC79

Lee_Thorndike wrote: »

My Apple Watch 3 screen has literally popped out of its base! I woke up this morning, took it off the charger, put it on and the screen dangled away from the base. It looks like someone has crept in overnight, taken a craft knife and cut around 360 degrees of the face panel and forced it open like a can of sardines!!

Immediately contacted Apple, arranged to see the Genius Bar at Apple in Solihull the next morning. Treatment was disgusting! Basically after a good shoulder shrug from the guy, he accused me of “Fair wear and tear” and as it is out of Warranty by 5 months and has slight hair line scratches around the outside of the case!! I would have to pay around £200+. Hold on...the watch is in what I would call mint condition as I predominantly use it during business hours, but isn’t the watch meant to used in Tennis, Squash, Swimming, Weight Training, Running????

I have since googled the issue and the internet threads/forums are full of incidents involving this very same issue. Basically the battery protector Gel Pack is expanding due to poor manufacturing and is in turn blowing off the watch face. Apple are presently offering a 3 year warranty on certain watches affected by this. HOWEVER, here’s the catch! I have to send it off to Apple and WILL BE CHARGED IN ANY CASE even if it is or isn’t a manufacturing problem! (According to the so called Genius). I further asked that if it was sent off, and “proved” by their (No doubt honest and trustworthy Apple techs) to be due to Fair Wear and Tear, would I have pay or could I refuse and have it returned? The Genius informed me that it WOULD HAVE to be Paid for!! ...I stormed out.

I have subsequently contacted Vitality Health as I have outstanding finance with their 3rd party partner on the watch, which forms part of the vitality rewards scheme. I actually pay very little or next to nothing in contributions each month as my Apple Watch tracks my fitness and I meet the criteria where Vitality pay for each months fee. Problem now is, until I get it fixed, I will have to forfeit points and pay the remaining £12.50 each month for the remaining 8 months as well as now being penalised for not accruing fitness points to reduce my annual premium as well!!
Vitality have Informed me that, if I take the watch to an official Independent Apple Approved Service Centre which has not got a “Genius Bar” (Initially very hard to find but have now found one in Nottingham - I live in Worcestershire). If I pay for an inspection report (£40) and it proves to be a Manufacturers Defect, I must pay for a replacement watch (apparently Apple only replace watches not the screens) then I would be able to claim the repair fee back from Vitality but not the inspection fee!!

Either way it lose - lose for me!

Can anyone help or advise? perhaps CCA 1975?

Should have started a new thread rather than drag up an old thread.

pmduk

societys_child wrote: »

It's apple, what do you expect?

But their fans always trumpet their amazing customer service!