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Product no longer works as advertised - what can I do?
deaston
Posts: 477 Forumite
I wanted a wifi camera that I could watch from my phone which would alert me when there is movement.
The Nestcam seemed ideal. I liked the fact that it'd sense movement and then email me an image of the moment at which it sensed it.
However, Nest have now removed that functionality. It will still email me but no longer includes an image. Just "Your camera has noticed some activity" and a link to view the live stream.
I understand why they've removed it - to encourage me to pay £8 per month to record the footage. But I don't want that!
I bought it 18 months ago so it's outside the warranty. But can a company remotely remove features?
The Nestcam seemed ideal. I liked the fact that it'd sense movement and then email me an image of the moment at which it sensed it.
However, Nest have now removed that functionality. It will still email me but no longer includes an image. Just "Your camera has noticed some activity" and a link to view the live stream.
I understand why they've removed it - to encourage me to pay £8 per month to record the footage. But I don't want that!
I bought it 18 months ago so it's outside the warranty. But can a company remotely remove features?
0
Comments
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The feature you want seems to be a paid for subscription option, which is available as a trial so I assume you were originalll on a trial that has expired.0
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Keep_pedalling wrote: »The feature you want seems to be a paid for subscription option, which is available as a trial so I assume you were originalll on a trial that has expired.
The 24/7 recording was available as a trail. The still image sent with the notification was a feature.0
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