Wrong published price online

Daynac

Hi all,

Recently bought a PAIR of tickets for a Backyard Cinema screening for £49. Payment was processed and I've received confirmation.

However, I've received an email saying that I was only charged for one ticket so I will have to pay another £49 or can get a refund. £49 was the advertised price for a pair of tickets and I'm not sure if I actually have to pay what they now want or if Backyard Cinema are expected to honour what they advertised and I originally paid for - as it was their mistake to put the wrong price.

Any help would be appreciated! (I can post their email if that helps at all)

powerful_Rogue

Daynac wrote: »

Hi all,

Recently bought a PAIR of tickets for a Backyard Cinema screening for £49. Payment was processed and I've received confirmation.

However, I've received an email saying that I was only charged for one ticket so I will have to pay another £49 or can get a refund. £49 was the advertised price for a pair of tickets and I'm not sure if I actually have to pay what they now want or if Backyard Cinema are expected to honour what they advertised and I originally paid for - as it was their mistake to put the wrong price.

Any help would be appreciated! (I can post their email if that helps at all)

What does your confirmation email say?

Oakdene

Can you put a link up to thier website?

powerful_Rogue

Oakdene wrote: »

Can you put a link up to thier website?

https://www.backyardcinema.co.uk/

Daynac

Says

1 x £46 (Stalls One - Date Night (a pair))

Then gives me the code to scan for entry and a summary of the details used to book

DoaM

It depends on what the T&Cs say as to when a contract is formed. Automated website transactions aren't usually formed as contract until a real person has viewed it; the email indicates a real person has seen it and is suggesting what was processed was an error.

Your choices are to pay the extra or get a refund. You can also raise this with Consumer Advice to pass it on to Trading Standards, and/or raise it with the Advertising Standards Authority regarding false advertising.

A direct link to the item in question would be helpful. (You won't be able to post a link, so change http to hxxp or otherwise break the link).

wealdroam

I can't find any T&Cs on their website.

Are you planning to see Romeo and Juliet?

I can see, under 'Stalls One', "Date Night (a pair) £92.00 + £6.46 booking fees".

As seen here:



Do you perhaps have a copy of the webpage showing the lower price?
Does your confirmation email confirm the lower price?