Need Help Fast

06109181

Hi guys,
bit of a long winded one but here goes.
Around 6 months ago me and my partner booked our wedding date for April 2019. It was a £250 to "save the date" and they required the payments staggered over the 2 years to complete the cost. We were told that another £500 was due in 5 days so as we had no intention of losing the wedding ew put down £750 on the day.
Anyhow around 3 weeks ago I was offered a job teaching in the US which would mean we would have to cancel our wedding. I contacted the venue to say we would need to cancel and that we knew we would loose the initial £250 but to my amazement they said they would be keeping the full £750!.
We have had no extra meetings, un answered emails and we did sign a contract on the day that was promised to be mailed over but never was. We have also questions about our wedding that were never answered.
As we leave for the US in 8 weeks I am desperate to sort this out. They have an open day on the 30 July which I am sure that they will now sell our date for even more profit.
I know you guys know your stuff. What can I do about these guys?

Thank you all in advance
Craig

04624181

Hi Craig,

Sorry to hear about your predicament. I am uncertain where you stand legally but just wanted to offer you some advice.

If all emails have been unanswered and the venue have been unhelpful, are they part of a larger chain? Can you contact the Chief Executive?
I would certainly email requesting a copy of your original contract stating a date and time you will be in to collect a copy if nobody replies to your response by email.
Im sorry I can be of no further help, Good luck with your teaching Job in USA

Pollycat

Further replies on this duplicate thread:
https://forums.moneysavingexpert.com/discussion/comment/72751611#Comment_72751611

savvy

OP has stated in the other thread that a refund has been given now, so I will close this thread.