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Scottish Power
davidrose1
Posts: 2 Newbie
in Energy
I am after some advice and/or assistance as I do not know if I done the right thing by sending the attached letter to Scottish Power management team as the CAB have said that the Scottish Power customer services are not perpared to talk to them anymore and I just do not know where to go for here for help and advice.
We just want to know where we stand as we have no idea how much we owe or if the bill's are correct as they keep changing up and down. Sorry for the long letter
Dear Neil Cliteroe CEO Scottish Power,
Hope you can help or point me in the right direction to get help.
We have an ongoing complaint going back to when the new computer system took over and messed up all our bill's.
We do not know where we stand over our bill's as they keep changing, Bill dated 10-02-17 for electric said amount to pay £108.36 and bill dated 21-02-17 for gas said amount to pay £7.40 thats £115.76 we owe Scottish Power, then in March we received two bill's on the same day total for over £2,500 then a week later a bill for £1,728.12 and the last bill was for £1,225.00, as we have not paid any money off our bill's we and the Citizen Advice Bureaux Extra Help Unit do not understand why our bill's keep changing so much, I did find out that we had been billed twice for over 5,000 units and thanks to the Citizen Advice Bureaux Extra Help Unit we got that put right and was offered a £75 goodwill gesture for Scottish Power mistake which we have never received to date, because we have no idea where we stand with Scottish Power over our bill's the Citizen Advice Bureaux Extra Help Unit has asked for a full breakdown of all our bill's since we started receiving power from Scottish Power in order to find out where we stand this has not been forthcoming.
My wife did received a letter dated 31-01-17 offering Scottish Power sincere apologies that you have not been able to resolve our complaint and a cheque for £50 as a goodwill gesture (which we have received) Peter Skoudas also stated “I am working to resolve this matter to your full satisfaction and hope to be able to have a conclusion for you soon” This has been the last letter we have revived from Scottish Power about our complaints.
We were told over the phone by an employe of Scottish Power that we did not have to pay any bill's until all the billing mistakes by Scottish Power had made had been put right, this phone call was recorded by our-self and yourself too, we are still waiting to find out if all the billing mistakes have been put right.
We did try to move to OVO to start anew for both gas and electric and to save money, but Scottish Power would not let us leave and put this in writing, because of this we could not get a fixed price plan that was a lot cheaper then the Scottish Power plan we are on, we were told we could save over £500 a year by moving to OVO, so we are out of pocket because of this, over 2 years ago Scottish Power stopped billing us for gas and removed our discount for duel fuel and no one at Scottish Power would tell us why this had happened or how we were to pay for our gas supply.
After phoning and phoning and phoning and phoning Scottish Power trying to find out who Scottish Power had transferred our Gas supply to, Scottish Power told us on the 11-04-16 at 11.30am that Contract Natural Gas LTD had taken over our gas supply (Contract Natural Gas LTD only supply business customers), we were mislead by Scottish Power.
We found out in August 2016 that Scottish Power had transferred our gas supply to OVO, and not Contract Natural Gas LTD as we were told by Scottish Power, we received a letter demanding payment and OVO was taking us to court for none payments as they had not received any payment from us for gas since they took over the gas supply in May 2015 to which OVO did not know they had taken over the gas supply until August 2016, on finding out who Scottish Power had transferred our gas supply to we asked Scottish Power for help and got none, because of all the stress Scottish Power had caused us over both gas and electric my wife ended up with having several threatened miscarriage and ended up in hospital with per-eclampsia because of the stress caused, which is life threatening for both my wife and our unborn baby.
OVO has sent us over £150 for there part in this matter but would have sent us more if they could but was unable to do so as we were never there customers in the first place so there system would not let them and a full Apology for the stress and upset this has caused us and they have put it all down to Scottish Power not keeping to what was agreed between OVO and Scottish Power at the time, this was out of OVO hands and OVO have also said if we would like to join OVO they would be happy for us to join them only if Scottish Power would let us leave.
The Citizen Advice Bureaux Extra Help Unit got involved and Sarah Charlton from Scottish Power had agreed that Scottish Power had transferred our gas supply erroneous, and that Scottish Power would take back the supply in September 2016 and once back that Scottish Power would look about a goodwill gesture, Sarah Charlton did said this twice in her letter, Scottish Power refused to take back the gas supply and would not explain why not to ourselves or Citizen Advice Bureaux Extra Help Unit or OVO.
We did ask last year when the gas supply was being taken back for a new account to be set up so we could set up a direct debit to pay for the gas and electric we are using now and that way we are paying for what we are using now without any fear that Scottish Power would take any money out of our account for the bill's that are in dispute, we do not understand why Scottish Power would refused to set up a new account to except payment for the gas and electric we are currently using for the last 10 months.
We would like to know the following:-
Can us help us or point us in the right direction to get help?
Why did we not received the £75 goodwill gesture that we were promised by Scottish Power over 2 years ago?
Why were we promised a goodwill gesture twice in September 2016 and it was not acted on?
Why have we not received our compensation as vulnerable customers as we both have disabilities and are unable to work because of them and following on from Scottish Power actions that put my wife in hospital with threatened miscarriages and per-eclampsia to, as part of the £18m fine imposed by energy regulator Ofgem for Scottish Power failed to treat customers fairly, with inadequate call handing, complaint resolution and billing?
Why did Ofgem Chief executive Dermont Nolan had to say “Scottish Power has let its customers down during the implementation of its new IT system. When things went wrong, Scottish Power did not act on it quickly enough to fix them. This created frustration and worry for many customers” also “ The £18M pounds payment sends a strong message to all energy companies about the importance of treating consumers well at all times, including while new systems are put in place”?
You said (Neil Clitheroe CEO, Scottish Power's head of energy retail and generation) “I give a guarantee that no customer would be left out of pocket by these issues and we continue to compensate customers who have been affected” Why are we still out of pocket and where is our compensation?
You Said (Neil Clitheroe CEO, Scottish Power's head of energy retail and generation) in your very first ever CEO Blog dated 25/06/2015 “Unfortunately a small group of customers are still having problems – we are sorry about this - it is our fault and that is why we have committed that no customer will be left out of pocket from our mistakes. If you have a problem, contact us immediately and we will do everything we can to get it sorted quickly. Why did Scottish Power Customer Service make us feel it was all our fault there was problems with our bills? And that we were just making it all up? And why did we get no help?
After we asked Customer Service for all correspondence to be put in writing and posted out to us, only because we were told one thing over the phone and when it did not happen, we was told over the phone by Customer Service that Scottish Power never said that! Why did we keep receiving phone calls and email? And why are we keep being asked to phone Customer Service?
After informing Customer Service that I have a learning disability, Dyslexia, and I find it easier to read and understand information when it put down on paper and in-front of me, as I can use my disability aid's, coloured tinted acetate film to put over the paper so words and letters do not jump around and so I can refer back to the letters to just to remind me what was said, I can not talk on the phone and make notes at the same time. Why did Customer Service have no sympathy with my learning disability? And why was Customer Service not able to help with my request? And why did they make me feel thick?
Could Scottish Power be more sympathetic with it's customers who have learning disability like Dyspraxia, Dyslexia ect? Do Scottish Power have a policy for this? Or do you have training for Scottish Power staff in place?
Why did Scottish Power not take back our gas supply in September 2016 that had been agreed with the Citizen Advice Bureaux Extra Help Unit, OVO, our-selfs and Scottish Power?
As Scottish Power would not take back our gas supply in September 2016 we could not apply for the Warm Home Discount which could have save us up-to £618.00, we are out of pocket because of this, What can Scottish Power do to put this right?
Scottish Power has had over £48M in penalty by Ofgem, What's gone wrong with Scottish Power Customer Services?
We asked once again for a full breakdown of all our bill's since we started receiving power from Scottish Power in order to find out where we stand?
Why did Scottish Power tell us on the 11-04-16 at 11.30am that Contract Natural Gas LTD had taken over our gas supply?
How come Scottish Power did not know who they transfer our Gas supply to?
We ask once again for a new account to be set up so we could set up a direct debit to pay for the gas and electric that we are using now and that way we are paying for what we are using now without any fear that Scottish Power would take any money out of our account for the bill that are in dispute, or cut us off, or will Scottish Power please allow us to move to a new supplier?, is it possible to have smart meters fitted so we have a clearer picture of how much we are using and what its costing please?
We have added up what we are out of pocket by, because of phone calls, postal costs, letters writing and time taken, extra travel cost to and from hospital because of Scottish Power, money we should have saved by moving to OVO, warm home discount, goodwill gesture promised, compensation ECT but dose not cover the stress and hurt that’s been caused to us, It's well over £2,000.00
From very upset and dissatisfied customers
We just want to know where we stand as we have no idea how much we owe or if the bill's are correct as they keep changing up and down. Sorry for the long letter
Dear Neil Cliteroe CEO Scottish Power,
Hope you can help or point me in the right direction to get help.
We have an ongoing complaint going back to when the new computer system took over and messed up all our bill's.
We do not know where we stand over our bill's as they keep changing, Bill dated 10-02-17 for electric said amount to pay £108.36 and bill dated 21-02-17 for gas said amount to pay £7.40 thats £115.76 we owe Scottish Power, then in March we received two bill's on the same day total for over £2,500 then a week later a bill for £1,728.12 and the last bill was for £1,225.00, as we have not paid any money off our bill's we and the Citizen Advice Bureaux Extra Help Unit do not understand why our bill's keep changing so much, I did find out that we had been billed twice for over 5,000 units and thanks to the Citizen Advice Bureaux Extra Help Unit we got that put right and was offered a £75 goodwill gesture for Scottish Power mistake which we have never received to date, because we have no idea where we stand with Scottish Power over our bill's the Citizen Advice Bureaux Extra Help Unit has asked for a full breakdown of all our bill's since we started receiving power from Scottish Power in order to find out where we stand this has not been forthcoming.
My wife did received a letter dated 31-01-17 offering Scottish Power sincere apologies that you have not been able to resolve our complaint and a cheque for £50 as a goodwill gesture (which we have received) Peter Skoudas also stated “I am working to resolve this matter to your full satisfaction and hope to be able to have a conclusion for you soon” This has been the last letter we have revived from Scottish Power about our complaints.
We were told over the phone by an employe of Scottish Power that we did not have to pay any bill's until all the billing mistakes by Scottish Power had made had been put right, this phone call was recorded by our-self and yourself too, we are still waiting to find out if all the billing mistakes have been put right.
We did try to move to OVO to start anew for both gas and electric and to save money, but Scottish Power would not let us leave and put this in writing, because of this we could not get a fixed price plan that was a lot cheaper then the Scottish Power plan we are on, we were told we could save over £500 a year by moving to OVO, so we are out of pocket because of this, over 2 years ago Scottish Power stopped billing us for gas and removed our discount for duel fuel and no one at Scottish Power would tell us why this had happened or how we were to pay for our gas supply.
After phoning and phoning and phoning and phoning Scottish Power trying to find out who Scottish Power had transferred our Gas supply to, Scottish Power told us on the 11-04-16 at 11.30am that Contract Natural Gas LTD had taken over our gas supply (Contract Natural Gas LTD only supply business customers), we were mislead by Scottish Power.
We found out in August 2016 that Scottish Power had transferred our gas supply to OVO, and not Contract Natural Gas LTD as we were told by Scottish Power, we received a letter demanding payment and OVO was taking us to court for none payments as they had not received any payment from us for gas since they took over the gas supply in May 2015 to which OVO did not know they had taken over the gas supply until August 2016, on finding out who Scottish Power had transferred our gas supply to we asked Scottish Power for help and got none, because of all the stress Scottish Power had caused us over both gas and electric my wife ended up with having several threatened miscarriage and ended up in hospital with per-eclampsia because of the stress caused, which is life threatening for both my wife and our unborn baby.
OVO has sent us over £150 for there part in this matter but would have sent us more if they could but was unable to do so as we were never there customers in the first place so there system would not let them and a full Apology for the stress and upset this has caused us and they have put it all down to Scottish Power not keeping to what was agreed between OVO and Scottish Power at the time, this was out of OVO hands and OVO have also said if we would like to join OVO they would be happy for us to join them only if Scottish Power would let us leave.
The Citizen Advice Bureaux Extra Help Unit got involved and Sarah Charlton from Scottish Power had agreed that Scottish Power had transferred our gas supply erroneous, and that Scottish Power would take back the supply in September 2016 and once back that Scottish Power would look about a goodwill gesture, Sarah Charlton did said this twice in her letter, Scottish Power refused to take back the gas supply and would not explain why not to ourselves or Citizen Advice Bureaux Extra Help Unit or OVO.
We did ask last year when the gas supply was being taken back for a new account to be set up so we could set up a direct debit to pay for the gas and electric we are using now and that way we are paying for what we are using now without any fear that Scottish Power would take any money out of our account for the bill's that are in dispute, we do not understand why Scottish Power would refused to set up a new account to except payment for the gas and electric we are currently using for the last 10 months.
We would like to know the following:-
Can us help us or point us in the right direction to get help?
Why did we not received the £75 goodwill gesture that we were promised by Scottish Power over 2 years ago?
Why were we promised a goodwill gesture twice in September 2016 and it was not acted on?
Why have we not received our compensation as vulnerable customers as we both have disabilities and are unable to work because of them and following on from Scottish Power actions that put my wife in hospital with threatened miscarriages and per-eclampsia to, as part of the £18m fine imposed by energy regulator Ofgem for Scottish Power failed to treat customers fairly, with inadequate call handing, complaint resolution and billing?
Why did Ofgem Chief executive Dermont Nolan had to say “Scottish Power has let its customers down during the implementation of its new IT system. When things went wrong, Scottish Power did not act on it quickly enough to fix them. This created frustration and worry for many customers” also “ The £18M pounds payment sends a strong message to all energy companies about the importance of treating consumers well at all times, including while new systems are put in place”?
You said (Neil Clitheroe CEO, Scottish Power's head of energy retail and generation) “I give a guarantee that no customer would be left out of pocket by these issues and we continue to compensate customers who have been affected” Why are we still out of pocket and where is our compensation?
You Said (Neil Clitheroe CEO, Scottish Power's head of energy retail and generation) in your very first ever CEO Blog dated 25/06/2015 “Unfortunately a small group of customers are still having problems – we are sorry about this - it is our fault and that is why we have committed that no customer will be left out of pocket from our mistakes. If you have a problem, contact us immediately and we will do everything we can to get it sorted quickly. Why did Scottish Power Customer Service make us feel it was all our fault there was problems with our bills? And that we were just making it all up? And why did we get no help?
After we asked Customer Service for all correspondence to be put in writing and posted out to us, only because we were told one thing over the phone and when it did not happen, we was told over the phone by Customer Service that Scottish Power never said that! Why did we keep receiving phone calls and email? And why are we keep being asked to phone Customer Service?
After informing Customer Service that I have a learning disability, Dyslexia, and I find it easier to read and understand information when it put down on paper and in-front of me, as I can use my disability aid's, coloured tinted acetate film to put over the paper so words and letters do not jump around and so I can refer back to the letters to just to remind me what was said, I can not talk on the phone and make notes at the same time. Why did Customer Service have no sympathy with my learning disability? And why was Customer Service not able to help with my request? And why did they make me feel thick?
Could Scottish Power be more sympathetic with it's customers who have learning disability like Dyspraxia, Dyslexia ect? Do Scottish Power have a policy for this? Or do you have training for Scottish Power staff in place?
Why did Scottish Power not take back our gas supply in September 2016 that had been agreed with the Citizen Advice Bureaux Extra Help Unit, OVO, our-selfs and Scottish Power?
As Scottish Power would not take back our gas supply in September 2016 we could not apply for the Warm Home Discount which could have save us up-to £618.00, we are out of pocket because of this, What can Scottish Power do to put this right?
Scottish Power has had over £48M in penalty by Ofgem, What's gone wrong with Scottish Power Customer Services?
We asked once again for a full breakdown of all our bill's since we started receiving power from Scottish Power in order to find out where we stand?
Why did Scottish Power tell us on the 11-04-16 at 11.30am that Contract Natural Gas LTD had taken over our gas supply?
How come Scottish Power did not know who they transfer our Gas supply to?
We ask once again for a new account to be set up so we could set up a direct debit to pay for the gas and electric that we are using now and that way we are paying for what we are using now without any fear that Scottish Power would take any money out of our account for the bill that are in dispute, or cut us off, or will Scottish Power please allow us to move to a new supplier?, is it possible to have smart meters fitted so we have a clearer picture of how much we are using and what its costing please?
We have added up what we are out of pocket by, because of phone calls, postal costs, letters writing and time taken, extra travel cost to and from hospital because of Scottish Power, money we should have saved by moving to OVO, warm home discount, goodwill gesture promised, compensation ECT but dose not cover the stress and hurt that’s been caused to us, It's well over £2,000.00
From very upset and dissatisfied customers
0
Comments
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davidrose1 wrote: »I am after some advice and/or assistance as I do not know if I done the right thing by sending the attached letter to Scottish Power management team as the CAB have said that the Scottish Power customer services are not perpared to talk to them anymore and I just do not know where to go for here for help and advice.
We just want to know where we stand as we have no idea how much we owe or if the bill's are correct as they keep changing up and down. Sorry for the long letter
Dear Neil Cliteroe CEO Scottish Power,
Hope you can help or point me in the right direction to get help.
We have an ongoing complaint going back to when the new computer system took over and messed up all our bill's.
We do not know where we stand over our bill's as they keep changing, Bill dated 10-02-17 for electric said amount to pay £108.36 and bill dated 21-02-17 for gas said amount to pay £7.40 thats £115.76 we owe Scottish Power, then in March we received two bill's on the same day total for over £2,500 then a week later a bill for £1,728.12 and the last bill was for £1,225.00, as we have not paid any money off our bill's we and the Citizen Advice Bureaux Extra Help Unit do not understand why our bill's keep changing so much, I did find out that we had been billed twice for over 5,000 units and thanks to the Citizen Advice Bureaux Extra Help Unit we got that put right and was offered a £75 goodwill gesture for Scottish Power mistake which we have never received to date, because we have no idea where we stand with Scottish Power over our bill's the Citizen Advice Bureaux Extra Help Unit has asked for a full breakdown of all our bill's since we started receiving power from Scottish Power in order to find out where we stand this has not been forthcoming.
My wife did received a letter dated 31-01-17 offering Scottish Power sincere apologies that you have not been able to resolve our complaint and a cheque for £50 as a goodwill gesture (which we have received) Peter Skoudas also stated “I am working to resolve this matter to your full satisfaction and hope to be able to have a conclusion for you soon” This has been the last letter we have revived from Scottish Power about our complaints.
We were told over the phone by an employe of Scottish Power that we did not have to pay any bill's until all the billing mistakes by Scottish Power had made had been put right, this phone call was recorded by our-self and yourself too, we are still waiting to find out if all the billing mistakes have been put right.
We did try to move to OVO to start anew for both gas and electric and to save money, but Scottish Power would not let us leave and put this in writing, because of this we could not get a fixed price plan that was a lot cheaper then the Scottish Power plan we are on, we were told we could save over £500 a year by moving to OVO, so we are out of pocket because of this, over 2 years ago Scottish Power stopped billing us for gas and removed our discount for duel fuel and no one at Scottish Power would tell us why this had happened or how we were to pay for our gas supply.
After phoning and phoning and phoning and phoning Scottish Power trying to find out who Scottish Power had transferred our Gas supply to, Scottish Power told us on the 11-04-16 at 11.30am that Contract Natural Gas LTD had taken over our gas supply (Contract Natural Gas LTD only supply business customers), we were mislead by Scottish Power.
We found out in August 2016 that Scottish Power had transferred our gas supply to OVO, and not Contract Natural Gas LTD as we were told by Scottish Power, we received a letter demanding payment and OVO was taking us to court for none payments as they had not received any payment from us for gas since they took over the gas supply in May 2015 to which OVO did not know they had taken over the gas supply until August 2016, on finding out who Scottish Power had transferred our gas supply to we asked Scottish Power for help and got none, because of all the stress Scottish Power had caused us over both gas and electric my wife ended up with having several threatened miscarriage and ended up in hospital with per-eclampsia because of the stress caused, which is life threatening for both my wife and our unborn baby.
OVO has sent us over £150 for there part in this matter but would have sent us more if they could but was unable to do so as we were never there customers in the first place so there system would not let them and a full Apology for the stress and upset this has caused us and they have put it all down to Scottish Power not keeping to what was agreed between OVO and Scottish Power at the time, this was out of OVO hands and OVO have also said if we would like to join OVO they would be happy for us to join them only if Scottish Power would let us leave.
The Citizen Advice Bureaux Extra Help Unit got involved and Sarah Charlton from Scottish Power had agreed that Scottish Power had transferred our gas supply erroneous, and that Scottish Power would take back the supply in September 2016 and once back that Scottish Power would look about a goodwill gesture, Sarah Charlton did said this twice in her letter, Scottish Power refused to take back the gas supply and would not explain why not to ourselves or Citizen Advice Bureaux Extra Help Unit or OVO.
We did ask last year when the gas supply was being taken back for a new account to be set up so we could set up a direct debit to pay for the gas and electric we are using now and that way we are paying for what we are using now without any fear that Scottish Power would take any money out of our account for the bill's that are in dispute, we do not understand why Scottish Power would refused to set up a new account to except payment for the gas and electric we are currently using for the last 10 months.
We would like to know the following:-
Can us help us or point us in the right direction to get help?
Why did we not received the £75 goodwill gesture that we were promised by Scottish Power over 2 years ago?
Why were we promised a goodwill gesture twice in September 2016 and it was not acted on?
Why have we not received our compensation as vulnerable customers as we both have disabilities and are unable to work because of them and following on from Scottish Power actions that put my wife in hospital with threatened miscarriages and per-eclampsia to, as part of the £18m fine imposed by energy regulator Ofgem for Scottish Power failed to treat customers fairly, with inadequate call handing, complaint resolution and billing?
Why did Ofgem Chief executive Dermont Nolan had to say “Scottish Power has let its customers down during the implementation of its new IT system. When things went wrong, Scottish Power did not act on it quickly enough to fix them. This created frustration and worry for many customers” also “ The £18M pounds payment sends a strong message to all energy companies about the importance of treating consumers well at all times, including while new systems are put in place”?
You said (Neil Clitheroe CEO, Scottish Power's head of energy retail and generation) “I give a guarantee that no customer would be left out of pocket by these issues and we continue to compensate customers who have been affected” Why are we still out of pocket and where is our compensation?
You Said (Neil Clitheroe CEO, Scottish Power's head of energy retail and generation) in your very first ever CEO Blog dated 25/06/2015 “Unfortunately a small group of customers are still having problems – we are sorry about this - it is our fault and that is why we have committed that no customer will be left out of pocket from our mistakes. If you have a problem, contact us immediately and we will do everything we can to get it sorted quickly. Why did Scottish Power Customer Service make us feel it was all our fault there was problems with our bills? And that we were just making it all up? And why did we get no help?
After we asked Customer Service for all correspondence to be put in writing and posted out to us, only because we were told one thing over the phone and when it did not happen, we was told over the phone by Customer Service that Scottish Power never said that! Why did we keep receiving phone calls and email? And why are we keep being asked to phone Customer Service?
After informing Customer Service that I have a learning disability, Dyslexia, and I find it easier to read and understand information when it put down on paper and in-front of me, as I can use my disability aid's, coloured tinted acetate film to put over the paper so words and letters do not jump around and so I can refer back to the letters to just to remind me what was said, I can not talk on the phone and make notes at the same time. Why did Customer Service have no sympathy with my learning disability? And why was Customer Service not able to help with my request? And why did they make me feel thick?
Could Scottish Power be more sympathetic with it's customers who have learning disability like Dyspraxia, Dyslexia ect? Do Scottish Power have a policy for this? Or do you have training for Scottish Power staff in place?
Why did Scottish Power not take back our gas supply in September 2016 that had been agreed with the Citizen Advice Bureaux Extra Help Unit, OVO, our-selfs and Scottish Power?
As Scottish Power would not take back our gas supply in September 2016 we could not apply for the Warm Home Discount which could have save us up-to £618.00, we are out of pocket because of this, What can Scottish Power do to put this right?
Scottish Power has had over £48M in penalty by Ofgem, What's gone wrong with Scottish Power Customer Services?
We asked once again for a full breakdown of all our bill's since we started receiving power from Scottish Power in order to find out where we stand?
Why did Scottish Power tell us on the 11-04-16 at 11.30am that Contract Natural Gas LTD had taken over our gas supply?
How come Scottish Power did not know who they transfer our Gas supply to?
We ask once again for a new account to be set up so we could set up a direct debit to pay for the gas and electric that we are using now and that way we are paying for what we are using now without any fear that Scottish Power would take any money out of our account for the bill that are in dispute, or cut us off, or will Scottish Power please allow us to move to a new supplier?, is it possible to have smart meters fitted so we have a clearer picture of how much we are using and what its costing please?
We have added up what we are out of pocket by, because of phone calls, postal costs, letters writing and time taken, extra travel cost to and from hospital because of Scottish Power, money we should have saved by moving to OVO, warm home discount, goodwill gesture promised, compensation ECT but dose not cover the stress and hurt that’s been caused to us, It's well over £2,000.00
From very upset and dissatisfied customers
Hi davidrose1,
I am sincerely sorry to hear of the poor customer experience you have unfortunately had with ScottishPower.
Could you possibly please email me at [EMAIL="social@scottishpower.com"]social@scottishpower.com[/EMAIL] including your account number and full address so we can get the points you have raised investigated?
Kind regards
Faye“Official Company Representative
I am the official company representative of Scottish Power. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
Scot Power are still at it, or rather still failing at it -What a damned shambles
The most worrying part is that even the CAB, who are the Goverments official agency appointed to deal with customers Utility problems, have given up in trying to make sense of Scot Powers actions and billing.
Frankly, I think the OP should send his above text to Ofgem unedited, but with the preamble of "I am fully aware that you do not deal with customer complaints, but do think you should know what is still going on at Scottish Power"
The address is:
Ofgem
9 Millbank
London SW1P 3GE0 -
Faye, What's your postal address as I do not do emails as I said in the post!0
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davidrose1 wrote: »Faye, What's your postal address as I do not do emails as I said in the post!
You must have an email address - you need one to create/activate a MSE user id :huh:
Good luck!0
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