Business supply cut off.

Tilybel3

Hi.
Last year I moved business premises and I contacted NPower
to supply my electricity , which they did on a 3 year contract commencing last September.
I give NPower my opening readings which were confirmed by the units previous energy supplier Opus.
I received a text message from NPower in December asking me to submit my readings as our first quarterly bill was due, which I did on the 19th December. While I was out of the unit working on the 15th December a NPower meter reader also had read the meters, which I was unaware of until the following problem came to light. We received our first bill of £138 which I paid.
The second bill was due at the end of March , again I was asked to submit readings which I didn't get around to doing so I received an estimated bill of £890.00. Thinking they most have over estimated I didn't worry to much and contacted them a couple of weeks later to give the correct reading and be rebilled correctly , which I did only to get a revised bill of £1900. When I questioned this they said the reading are correct and a 50% payment was required and the rest over 3 month via direct debit , either of which I could afford but those where the only options given dispite my pleas . I contacted the national debt line who submitted a expenditure form to NPower which was rejected as were calls from cab who tried to help me. NPower applied for a warrant to disconnect , which they did last Monday.
Going back to December , and the £138 bill we received was generated by they meter readers readings which he had mis read , if they had used the readings I give them in December I would have received a bill for around £600 which I would have paid and would have monitored my usage for the March bill because my business plan doesn't allow for £600 energy bills .
I have lost business this week and I think I have lost customers too, I have 8 staff unable to work to normal duties , I have no internet , emails from one of our accounts or landline.
The obudsman is looking in to this now but have told me I could be waiting 8 weeks for a decision. Has any one else got any suggestions that may help me get reenergised ? NPower are asking for a reconnection fee of £3200 and will not give me any affordable repayment plans.
Can I just add that since this new amount came to light with me I have monitored our usage and from 2nd of May up to last Monday we had only generated a £128 usage.
Thank you. Rob

JJ_Egan

(I have no internet , emails from one of our accounts or landline.)

In what way are NPower involved in your phone services ??

footyguy

Tilybel3 wrote: »

Hi.
Last year I moved business premises and I contacted NPower
to supply my electricity , which they did on a 3 year contract commencing last September.
I give NPower my opening readings which were confirmed by the units previous energy supplier Opus.
I received a text message from NPower in December asking me to submit my readings as our first quarterly bill was due, which I did on the 19th December. While I was out of the unit working on the 15th December a NPower meter reader also had read the meters, which I was unaware of until the following problem came to light. We received our first bill of £138 which I paid.
The second bill was due at the end of March , again I was asked to submit readings which I didn't get around to doing so I received an estimated bill of £890.00. Thinking they most have over estimated I didn't worry to much and contacted them a couple of weeks later to give the correct reading and be rebilled correctly , which I did only to get a revised bill of £1900. When I questioned this they said the reading are correct and a 50% payment was required and the rest over 3 month via direct debit , either of which I could afford but those where the only options given dispite my pleas . I contacted the national debt line who submitted a expenditure form to NPower which was rejected as were calls from cab who tried to help me. NPower applied for a warrant to disconnect , which they did last Monday.
Going back to December , and the £138 bill we received was generated by they meter readers readings which he had mis read , if they had used the readings I give them in December I would have received a bill for around £600 which I would have paid and would have monitored my usage for the March bill because my business plan doesn't allow for £600 energy bills .
I have lost business this week and I think I have lost customers too, I have 8 staff unable to work to normal duties , I have no internet , emails from one of our accounts or landline.
The obudsman is looking in to this now but have told me I could be waiting 8 weeks for a decision. Has any one else got any suggestions that may help me get reenergised ? NPower are asking for a reconnection fee of £3200 and will not give me any affordable repayment plans.
Can I just add that since this new amount came to light with me I have monitored our usage and from 2nd of May up to last Monday we had only generated a £128 usage.
Thank you. Rob

Hello, and welcome to MSE :hello:

Again, I really doi fail to understand a post by a new user, sorry.

You say your first bill was for £138 (and presumably thought this was correct)

Then you got another bill the next quarter for £890.00, and thinking this was just an over estimate, you supplied actual meter readings a couple of weeks later. That resulted in a bill of £1900

Surely you compared the meter readings on the bill to those you read and saw the actual meter readings were signficantly higher, not lower, than any estimation the supplier used :huh:

If you've used £1900 of energy in 3 months, how does that compare to the £138 initial bill you received? Surely you checked that at the time??? :huh:
(Seems it was actually an underestimate, but as such that should have been highlighted as a massive difference according to what you anticipated /budgetted. If not, I do fear for thour buisness! :cool:)

None of this is mentioned and so this is why I fail to understand your post, sorry.

You need to refer to the terms you agreed to as to what payments are required, and when. As a business customer, you are expected to pay as required, and yes suppliers will cut you off if you don't pay.
Sounds like I was right to be worried about your business

With no internet, how have you managed to connect to MSE, and create a user account??? :huh:
Whatever the answer, nice to see where your priorities lie.

At least now your energy is cut off, you wont be incurring any more usage costs, so can concentrate on paying waht you owe (and any ongoing charges, cost for collection, cost for a warrant and enforcement thereof, etc)

I suppose it would be too much to ask to see a legible image of that warrant wouldn't it? :cool:

I feel so sorry for those that entrusted their custom to you (if any)

Good luck!

daveyjp

Business phone systems are part of the IT infrastructure so need electricity to run the hardware.

nPower

Tilybel3 wrote: »

Hi.
Last year I moved business premises and I contacted NPower
to supply my electricity , which they did on a 3 year contract commencing last September.
I give NPower my opening readings which were confirmed by the units previous energy supplier Opus.
I received a text message from NPower in December asking me to submit my readings as our first quarterly bill was due, which I did on the 19th December. While I was out of the unit working on the 15th December a NPower meter reader also had read the meters, which I was unaware of until the following problem came to light. We received our first bill of £138 which I paid.
The second bill was due at the end of March , again I was asked to submit readings which I didn't get around to doing so I received an estimated bill of £890.00. Thinking they most have over estimated I didn't worry to much and contacted them a couple of weeks later to give the correct reading and be rebilled correctly , which I did only to get a revised bill of £1900. When I questioned this they said the reading are correct and a 50% payment was required and the rest over 3 month via direct debit , either of which I could afford but those where the only options given dispite my pleas . I contacted the national debt line who submitted a expenditure form to NPower which was rejected as were calls from cab who tried to help me. NPower applied for a warrant to disconnect , which they did last Monday.
Going back to December , and the £138 bill we received was generated by they meter readers readings which he had mis read , if they had used the readings I give them in December I would have received a bill for around £600 which I would have paid and would have monitored my usage for the March bill because my business plan doesn't allow for £600 energy bills .
I have lost business this week and I think I have lost customers too, I have 8 staff unable to work to normal duties , I have no internet , emails from one of our accounts or landline.
The obudsman is looking in to this now but have told me I could be waiting 8 weeks for a decision. Has any one else got any suggestions that may help me get reenergised ? NPower are asking for a reconnection fee of £3200 and will not give me any affordable repayment plans.
Can I just add that since this new amount came to light with me I have monitored our usage and from 2nd of May up to last Monday we had only generated a £128 usage.
Thank you. Rob

Hi Tilybel3,

Thanks for your message. Please contact us using the details on our profile page so we can help with your query.

Thanks,

Jen