Extra Energy Billing problems

Hillyhonk

Wonder if anyone else has had billing problems with extra energy. Last Month after failing to see any meter readings appear on my customer account, I called but it still took three attempts to get the reading registered. My bill was calculated and I owed them £11 which I paid. then a bill was produced and all of a sudden I was in debt to them for £474!! monthly DD up from £60 to £175!!
Called and submitted another reading, I had used just over 500wh/h since and now I owe less but still facing a DD of £165. I wonder if I am liable to pay this since I was told I only owed them £11 last month. Anyone else have this and what did you do?

footyguy

Oh you are so last month.

It's Iresa guys creating new user accounts to moan about this month :cool:

Anyway, this MSE article covers the issues you describe (except being required to immediately pay a balance debit when you are already paying monthly by DD)

http://www.moneysavingexpert.com/utilities/lower-energy-direct-debits

Good luck!