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Extra Energy Billing problems
Wonder if anyone else has had billing problems with extra energy. Last Month after failing to see any meter readings appear on my customer account, I called but it still took three attempts to get the reading registered. My bill was calculated and I owed them £11 which I paid. then a bill was produced and all of a sudden I was in debt to them for £474!! monthly DD up from £60 to £175!!
Called and submitted another reading, I had used just over 500wh/h since and now I owe less but still facing a DD of £165. I wonder if I am liable to pay this since I was told I only owed them £11 last month. Anyone else have this and what did you do?
Called and submitted another reading, I had used just over 500wh/h since and now I owe less but still facing a DD of £165. I wonder if I am liable to pay this since I was told I only owed them £11 last month. Anyone else have this and what did you do?
0
Comments
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Oh you are so last month.
It's Iresa guys creating new user accounts to moan about this month :cool:
Anyway, this MSE article covers the issues you describe (except being required to immediately pay a balance debit when you are already paying monthly by DD)
http://www.moneysavingexpert.com/utilities/lower-energy-direct-debits
Good luck!0
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