Santander Refund Letter

teddysmum

Does the form ask for account details ?


You can sort this ,even today, by phoning a known Santander number, but the situation seems very suspect to me, especially if the form need s account details.


Also,if this was genuine and there was a refund due, they would put it into your account,then write to you to say they have done so and why; no need for forms ,as they know who you are and your account number,because they have accessed the account.

BugSmurf

teddysmum wrote: »

Does the form ask for account details ?


You can sort this ,even today, by phoning a known Santander number, but the situation seems very suspect to me, especially if the form need s account details.


Also,if this was genuine and there was a refund due, they would put it into your account,then write to you to say they have done so and why; no need for forms ,as they know who you are and your account number,because they have accessed the account.

I did phone Santander on their general number and they didn't sound too phased about the letter, only cagey about telling me about the PBR team or what they do. I had all sorts of issues with Santander at one point, so I am wary of dealing with them again. What I didn't do was confirm the telephone number of the team with them :wall:

But yes, the letter does ask for my current account details (on a page I didn't photo), including sort code, account no. and signature. No way I'm providing those!

xylophone

I had all sorts of issues with Santander at one point,

https://www.glassdoor.co.uk/Reviews/Employee-Review-Santander-UK-RVW14803671.htm

Perhaps you are being "remediated" ........

Zanderman

Looks exactly like a scam to me - scrappy letter, doesn't explain itself.

No explanation of these 'overpayments'.

Plus weird nonsensical wording about 'overpayments putting the account in credit' - which they wouldn't, overpayments would put the account in debit. If the account was in credit because of this you'd already have the money, so there'd be no need to claim it.

And a claim that they'll pay the money into 'your nominated bank account as well as adjust the account balance' which is, er, the same thing. They pay it in - the account balance is adjusted. It's not separate.

The letter's wording clearly marks it as a scam.

robatwork

If it's a scam it's very elaborate.

Most of it looks very plausible, but why on earth would they ask you for bank details.

If it was me I would call that number and get them to prove they are Santander - run THEM through some security checks.

Uxb

Re the letter
Income tax on interest payments are no longer deducted at source by anyone and is now always paid gross....so that is something else that is wrong as well as the other peculiarities noted by other posters.
It's a scam in my opinion.

Zanderman

robatwork wrote: »

Most of it looks very plausible

No it doesn't - it's riddled with complete nonsense.

EachPenny

Zanderman wrote: »

robatwork wrote: »

Most of it looks very plausible

No it doesn't - it's riddled with complete nonsense.

To be fair, it isn't unusual for genuine letters from banks to be riddled with complete nonsense. I have some corkers from Santander in my collection

BugSmurf

Again, thank you for all your responses. I think what I'm going to do is respond to them in the prepaid envelope (which has the correct address and po box for Santander) and ask them to send me a cheque for the amount and see what happens then!

Shakin_Steve

I just rang the number on the letter. Got the standard "Welcome to Santander. Our opening hours are 8am to 6pm Monday to Friday, please ring back during those hours".