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Buyer cancelled order
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moonpenny
Posts: 2,506 Forumite
Sold a BIN item this morning but the buyer wanted to cancel luckily before I went off to post it.
Went through the eBay process of buyer "wanted to cancel" etc but on checking PayPal they have refunded buyer his payment less 41p fee reversal. Is this right?
Also, in "my eBay" the said item is cancelled and everything seems OK but on the left of page it is still showing as £8.99 in red waiting for payment. Is this normal?
Sorry for the questions - first time I have cancelled!
Went through the eBay process of buyer "wanted to cancel" etc but on checking PayPal they have refunded buyer his payment less 41p fee reversal. Is this right?
Also, in "my eBay" the said item is cancelled and everything seems OK but on the left of page it is still showing as £8.99 in red waiting for payment. Is this normal?
Sorry for the questions - first time I have cancelled!
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What currency was the transaction in?Warning: any unnecessary disclaimers appearing under my posts do not bear any connection with reality, either intended, accidental or otherwise. Your statutory rights are not affected.0
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British pounds. I only sell in UK0
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The non returnable part of the fee used to be about 20 -25p on a full refund. I'm not sure exactly why it would be more than that. Also, the way you've worded it is a bit odd; the buyer should get a full refund which includes part of your balance and part of the fee but not the part we are talking about.Warning: any unnecessary disclaimers appearing under my posts do not bear any connection with reality, either intended, accidental or otherwise. Your statutory rights are not affected.0
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It sounds like they have refunded them in full but part of the refund was the PayPal fees that would have been charged you, had it not been refunded.0
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The Cancelled item says "Completed" on everything but is still showing as £8.99 to be paid in red on the left side of my eBay That was the original cost plus an extra £3 P&P.
Do I have to do anything else? (read somewhere that I won't get my FVF if the buyer doesn't complete at their end)0 -
The Cancelled item says "Completed" on everything but is still showing as £8.99 to be paid in red on the left side of my eBay That was the original cost plus an extra £3 P&P.
Do I have to do anything else? (read somewhere that I won't get my FVF if the buyer doesn't complete at their end)
eBay will have messaged when transaction was cancelled, it will also show as cancelled. It still will show though as awaiting funds as technically that is correct.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
Ok thanks soolin.0
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If you archive it, it will move from the awaiting payment section.0
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