Patment to broker for PPI

JanetBarty

I was paid out over 2 years ago on an MBNA PPI claim of over £2.5k. I received the cheque directly from MBNA directly. Now over 2 years later I am being asked to pay a service charge of £1068 to a broker that I have never heard of. Do I have to pay this?

[Deleted User]

More info needed. How are the payments connected?

dunstonh

Did you use a claims company? Is that who you are incorrectly referring to as a broker?

[Deleted User]

dunstonh wrote: »

Did you use a claims company? Is that who you are incorrectly referring to as a broker?

Would a claims company suddenly chase two years on from a successful complaint, out-of-the-blue ?

Why does the OP refer to a "broker" and a "Service Charge"?

Questions, questions.

I wonder if the OP will return to answer them?

dunstonh

Would a claims company suddenly chase two years on from a successful complaint, out-of-the-blue ?

Potentially yes if the OP failed to tell them they had received the money. The CMC may have been waiting and finally decided to check.

Why does the OP refer to a "broker" and a "Service Charge"?

Questions, questions.

its was just a best guess by me on so little information and strange terminology.

Brokers do not retail to MBNA. So, it cannot be a broker.

JanetBarty

I do of course mean a Claims company not a broker sorry. Just seems weird that after 2 years I am being asked to pay the charge.

JanetBarty

I did use a claims company and seem to remember but a long time ago and presumed that the fee had been deducted from the £2.5k already as never heard from them. I have asked MBNA for an explanation.

[Deleted User]

JanetBarty wrote: »

I did use a claims company and seem to remember but a long time ago and presumed that the fee had been deducted from the £2.5k already as never heard from them.

Banks do not pay claims companies, that liability is yours I'm afraid.

Why would you think the fee was already deducted when you will have clearly received the whole redress amount? Never assume, check.

JanetBarty wrote: »

I have asked MBNA for an explanation.

It's claim company you should be asking for any explanation, not the Bank. The Bank have no affiliation with the claims company (which is why the redress cheque was sent direct to you).

Regardless, the payment is still outstanding and I'm afraid the firm are well within the timescales they are allowed to demand payment.

JanetBarty wrote: »

Do I have to pay this?

If you refuse to pay, you'll have debt collectors along with a trashed credit rating to deal with. Ultimately, they'll take you to court for failing to honour a legally-binding contract which you signed.
However, if you no longer have the money, I'd imagine you'll be able to negotiate paying the fee in instalments.

JanetBarty

Thank you everyone I will therefore negotiate ipayment by instalments as it has been over 2 years. Great advice everyone.

[Deleted User]

JanetBarty wrote: »

I will therefore negotiate ipayment by instalments as it has been over 2 years.

Do note that the Claims firm are under no legal obligation to accept
payment in instalments, so you need to approach such negotiations carefully.

Geoff1963

no legal obligation to accept payment in instalments

Exactly. You'll have to convince them ( without suggesting it ) that any reasonable assessment of means to pay, would give them less.