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Last minute.com
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phil-maskell
Posts: 27 Forumite
Don't use these people to book a hotel in the UK!
Went online to book an hotel in Arundel, West Sussex, checked there were vacancies and then went onto a site which gave cashback (Quidco) and through them went online to Lastminute.com to book the hotel. Completed the form, filled my debit card details and proceeded. Got a message statting booking was completed, so I thought great, everything sorted.
Next an email pops up stating "
Important: your booking has not been confirmed yet
We are processing your request and we will be in touch with you shortly.
Please wait for our response before trying to book again.
Thought this a bit weird but left it for a couple of days, still nothing so I telephoned them (be careful as the website that shows the telephone number is wrong) got through and asked them when I would get confirmation of my booking, was informed that they were having 'technical' problems but it should be completed in the next 24 hours
Telephoned the next day, spoke to a supervisor, was again informed of their 'technical' problems, which I stated that was 24 hours ago, what was happening now, as they had taken the monies for the booking so their was no 'technical' problems there! Was put on hold (for nearly 10 mins) came back to state that there were no vacancies at the hotel and they would try and get me somewhere else. Informed them that I wanted that particular hotel, and I had checked, and there were still vacancies, he then informed me that the company which had taken the booking were having problems and would it be ok if he called me back in 24 hours to confirm that the booking had, in fact, been completed. I insisted that they call me back within 24 hours and not send me an email with an 'holding' reply - was informed they would.
Today received a message on my mobile stating "due to technical difficulties it had not been possible to confirm the hotel and as a result the booking request had been cancelled and a refund had already been processed through the original method of payment"
So after several telephone calls, promises they made but did not keep, I was given the 'run around' by these people
I have since been able to go to the site for the hotel I wanted, booked, paid, and received confirmation, unfortunately no cashback!
Be aware of these people and do not use!
Went online to book an hotel in Arundel, West Sussex, checked there were vacancies and then went onto a site which gave cashback (Quidco) and through them went online to Lastminute.com to book the hotel. Completed the form, filled my debit card details and proceeded. Got a message statting booking was completed, so I thought great, everything sorted.
Next an email pops up stating "
Important: your booking has not been confirmed yet
We are processing your request and we will be in touch with you shortly.
Please wait for our response before trying to book again.
Thought this a bit weird but left it for a couple of days, still nothing so I telephoned them (be careful as the website that shows the telephone number is wrong) got through and asked them when I would get confirmation of my booking, was informed that they were having 'technical' problems but it should be completed in the next 24 hours
Telephoned the next day, spoke to a supervisor, was again informed of their 'technical' problems, which I stated that was 24 hours ago, what was happening now, as they had taken the monies for the booking so their was no 'technical' problems there! Was put on hold (for nearly 10 mins) came back to state that there were no vacancies at the hotel and they would try and get me somewhere else. Informed them that I wanted that particular hotel, and I had checked, and there were still vacancies, he then informed me that the company which had taken the booking were having problems and would it be ok if he called me back in 24 hours to confirm that the booking had, in fact, been completed. I insisted that they call me back within 24 hours and not send me an email with an 'holding' reply - was informed they would.
Today received a message on my mobile stating "due to technical difficulties it had not been possible to confirm the hotel and as a result the booking request had been cancelled and a refund had already been processed through the original method of payment"
So after several telephone calls, promises they made but did not keep, I was given the 'run around' by these people
I have since been able to go to the site for the hotel I wanted, booked, paid, and received confirmation, unfortunately no cashback!
Be aware of these people and do not use!
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