swapping phone companies nightmare

nelh258

I used money supermarket to check out cheaper phone deals and swapped to tentel, what a complete nightmare and its costing me a fortune! They changed my phone number, I run a business from home so I've lost business. I phoned ever day to find out what they were doing to find number , being put on hold and passed from department to department, costing me money on my mobile. After 8 day s I rang old company who found my old number in 5 minutes so I've arranged to go back with them. Rang tentel to cancel but apparently the cancellation department was unavailable they'd ring me back, they never did. I rang again on hold for 15 minutes, rang again tried going to new accounts department, there not taking on new accounts. Phone line went dead for a hour that morning. Eventually I had a response to my written complaint being told I was being charged for early cancellation.

iniltous

It may be better if the title of your post was more of a criticism of the 'phone company' you used , I expected your complaint to be with the switching process itself, not the company you switched to.
I hope you get it sorted but some company's like that promise savings that don't materialise , but hammer you with early termination costs when you want to leave

steveE2

Tentel have gone into administration.
From their Homepage

On 2 June 2017 T C MacLennan and A I Fraser of FRP Advisory LLP were appointed Joint Administrators of Tentel Limited.

The affairs, business and property of the Company are being managed by the Administrators. The Joint Administrators act as agents of the Company and without personal liability.

nelh258

I'm cross with both tentel for not providing the service I wanted and money supermarket.com as this is where I found tentel. They have just said it's not their problem where I feel if they are advertising these people they should help when there is a issue .

JJ_Egan

As you have a business account does that not give you better protection ??

trinidadone

iniltous wrote: »

It may be better if the title of your post was more of a criticism of the 'phone company' you used , I expected your complaint to be with the switching process itself, not the company you switched to.
I hope you get it sorted but some company's like that promise savings that don't materialise , but hammer you with early termination costs when you want to leave

I think the OP can call the thread whatever they want to call it

mattyprice4004

nelh258 wrote: »

I'm cross with both tentel for not providing the service I wanted and money supermarket.com as this is where I found tentel. They have just said it's not their problem where I feel if they are advertising these people they should help when there is a issue .

Would you be cross with ITV if you bought some butter that was off, due to an advert?

It's nothing to do with MSE.