Ulster Bank: Easy Access Savings Account at 1.25% pa

eskbanker

PauloF1 wrote: »

Actually eskbanker, the more I think about it, the more it is too much to ask; here are the reasons why: -

[...]

To reiterate, my point was that it's not too much to ask to expect customers applying for an account to read up the clear high-level and easily-accessible information on how to operate it, and I stand by that.

All of your subsequent comments relate either to the quality of the product itself or to UB's poor performance, and my point wasn't about any of those, I was simply highlighting the (different) basic point that account holders need to take responsibility for learning about how an account works (or at least how it should work....).

I do have some sympathy with those who have been inconvenienced by UB's (in)actions thus far, although that's not to say I'd get in enough of a frenzy about it to try to whip up some sort of social media vendetta. However, each to their own, keep us posted on how you get on - I'm sure you will!

[Deleted User]

I have edited the Opening Post on this thread to highlight the difficulties being experienced with this account.

veryintrigued

Its incredible that a 1.25% is causing such issues!

Mattyw

Guys, I had to sign up just to help those who are panicked they cannot withdraw any money

Download the Ulster Bank NI app, you can setup payees there but you can only send £250 a day. Not perfect but it's still £250 a day vs nothing whilst you await your card reader.

I've done it and sent money to and from without issue.

soulsaver

eskbanker wrote: »

To reiterate, my point was that it's not too much to ask to expect customers applying for an account to read up the clear high-level and easily-accessible information on how to operate it, and I stand by that.

Not withstanding the 7-10 day clause that they clearly aren't meeting, it seems a shame that their Customer Service people aren't clued up enough to clarify it for customers... but are actively giving out false reassurances.

UB have got history too
http://www.bbc.co.uk/news/uk-northern-ireland-18672654

eskbanker

soulsaver wrote: »

eskbanker wrote: »

To reiterate, my point was that it's not too much to ask to expect customers applying for an account to read up the clear high-level and easily-accessible information on how to operate it, and I stand by that.

Not withstanding the 7-10 day clause that they clearly aren't meeting, it seems a shame that their Customer Service people aren't clued up enough to clarify it for customers... but are actively giving out false reassurances.

UB have got history too
http://www.bbc.co.uk/news/uk-northern-ireland-18672654

Again, I'm not saying that your point (about the performance of UB's staff) is in any way invalid, but would just observe that it's not actually related to mine (about the responsibilities of customers)!

colsten

tg99 wrote: »

I opened the account early on just before it started to appear in the Best Buy tables so everything happened v quickly in terms of account opening, receiving card reader, being able to get through on phone etc. Did have an issue though whereby they incorrectly advised me regarding withdrawal cut off points which meant could not access my money over weekend when needed.

What issue did you experience? Was it the one where they say they can't send money until the next working day? That's a well-known red herring, and we discussed it here only the other day. Even though they say it cannot now send any money now before Monday, they actually do send it straight away, like they do on any other day. I know that is confusing but bottom line is that you can access your money over the weekend. I have just sent myself a pound from Ulster to Santander, and as always, it had arrived instantly.

This "error" is a "feature" of how the Ulster and Natwest, and probably also RBS, systems have been working for many, many years. I am not saying it is good and that they shouldn't fix this, but there is no point in adding incorrect information to the problems people report with getting hold of a card and a card reader.

colsten

tg99 wrote: »

DO NOT LODGE FUNDS INTO THIS ACCOUNT UNTIL YOU ARE IN POSSESSION OF THE CARD, PIN AND A CARD READER AS IT WILL NOT BE POSSIBLE TO WITHDRAW FUNDS UNTIL YOU HAVE THESE.

I understand that it is possible to withdraw funds without a card, by calling them. Nonetheless, it is sound advice, and the principle applies to any account. Don't put any money into an account before you are certain you fully understand how you are going to get the money out again.

derrick

colsten wrote: »

I understand that it is possible to withdraw funds without a card, by calling them. Nonetheless, it is sound advice, and the principle applies to any account. Don't put any money into an account before you are certain you fully understand how you are going to get the money out again.

I applied online 23rd June and after various phone calls, (all answered pretty quickly), I finally got my activation code today, 5 weeks after applying.

I still need my card reader and card, (ordered), I phoned them and was told the card, reader and pin would take 7-10 days, but I could deposit money now, I tried a £10 test and it arrived instantly.

I asked about moving money out before card and reader over the phone and was told no.

I was also told there is a £20,000 daily withdrawal limit online and £10,000 via phone.


.

Mattyw

Mattyw wrote: »

Guys, I had to sign up just to help those who are panicked they cannot withdraw any money

Download the Ulster Bank NI app, you can setup payees there but you can only send £250 a day. Not perfect but it's still £250 a day vs nothing whilst you await your card reader.

I've done it and sent money to and from without issue.

colsten wrote: »

I understand that it is possible to withdraw funds without a card, by calling them. Nonetheless, it is sound advice, and the principle applies to any account. Don't put any money into an account before you are certain you fully understand how you are going to get the money out again.

See my post above