Viagogo tickets not delivered by UPS

arussell99

Hi, I ordered a couple of tickets for Robbie Williams tomorrow in London from Viagogo, they haven't turned up yet. I've been tracking them all week in UPS and they've toured the country via Wales and Staffordshire and have gone back to my local depot in Newhaven for a second visit. UPS will not help and say they must now be presumed lost as they haven't been scanned for over 24 hours by their systems and advise me to ask Viagogo to make a claim.

Apparently I can't make a claim as the receiver, only the shipper can claim.

Knowing Viagogo's somewhat tarnished customer service reputation does anyone have any advice how to go about his to reclaim the cost? They were purchased on credit card so is my credit card company also liable as goods weren't supplied to me?

I am assuming the tickets will not show up now and even if they do will be too late to travel etc.

Many thanks
Andy

IAmWales

Have you contacted Viagogo? They may be able to reissue the tickets so you can collect them at the venue.

arussell99

yep, have attempted to but can't get a reply from them. I'm pretty resigned to not going now so just want to get refund and move on....
thanks

sammumtaz

Hi

Was this resolved in the end? Im going through a similar scenario. Did u get your money back or the tickets?

TadleyBaggie

The OP hasn’t logged for 18 months, unlikely you’ll get a reply.