John Lewis cancels my order for no reason

takman

angryparcel wrote: »

well you buy on business card (so item belongs to business), you then technically purchase it from the business as part of your drawings.
It is like Argos buys a kettle on their business acount (this is a business asset) then you as a consumer purchases the kettle , does that mean it is still a business asset, so you have no consumer rights

So using that logic the OP has bought the item from the business their business card is from which means their consumer rights are against that business and not John Lewis.

angryparcel

takman wrote: »

So using that logic the OP has bought the item from the business their business card is from which means their consumer rights are against that business and not John Lewis.

it is used as part of your wage (which as a sole trader you take drawings from the business, which can been goods or cash), so the business buys it and you take it as part of your drawings. as a sole trader the business is you. it is a complicated process.

DoaM

angryparcel wrote: »

well you buy on business card (so item belongs to business), you then technically purchase it from the business as part of your drawings.
It is like Argos buys a kettle on their business acount (this is a business asset) then you as a consumer purchases the kettle , does that mean it is still a business asset, so you have no consumer rights

No. Argos had a B2B transaction with their supplier. The end sale to a consumer was a B2C transaction.

It's proving the B2C transaction was valid if a business card was used. (IF the seller wanted to be awkward).

wealdroam

angryparcel wrote: »

it is used as part of your wage (which as a sole trader you take drawings from the business, which can been goods or cash), so the business buys it and you take it as part of your drawings. as a sole trader the business is you. it is a complicated process.

So the sole trader, having taken/drawn the goods from the sole trader's business, is now a consumer.
Therefore the consumer should look towards the sole trader's business when seeking a remedy under The Consumer Rights Act, as you said yourself "... then technically purchase it from the business as part of your drawings".

You may think 'it is a complicated process', but the consumer still has no statutory rights as a consumer against whoever accepted the company's card as payment.

daytona0

angryparcel wrote: »

No. it is just like you gong to argos an purchase a Vacuum cleaner with cash or your personal card and then use it in your business.

it is then a business asset, so no consumer rights.
You purchase something on your business card and then use it in your home as a consumer then consumer rights apply.

Not sure what point you are making...

A business card exists to handle business-related transactions.

A personal card exists to handle your own personal transactions.

That's how both laymen and accountants see it..

Now, there is nothing wrong with making a consumer purchase on a business card or vice versa (like your hoover example), but because of how people view it this leads to unnecessary misunderstanding.

In a nutshell it is bad practice and unprofessional to make a consumer purchase using a business card, and vice versa.

stewiejt

angryparcel wrote: »

you are aware any retailer can cancel orders and not serve you or any customer without giving a reason, with LJ no contract is formed until items are dispatched

Yes I am aware of that fact. You are aware that using software that prevents many customers from making legitimate purchases damages their reputation, which is the point of my post? This is a widespread issue. Google it.

angryparcel wrote: »

so you are a first time user and failed their anti fraud process. They have a right to use extra security steps, most online businesses do this

Again, my point is that their anti-fraud software is not working properly. I made the same purchase with another retailer, no problems. I make multiple purchases and transfers with this card - never once had any issues.

Many other people have experienced this same problem.

agrinnall

stewiejt wrote: »

Yes I am aware of that fact. You are aware that using software that prevents many customers from making legitimate purchases damages their reputation, which is the point of my post? This is a widespread issue. Google it.

Why do you care what damage is done to their reputation?

stewiejt wrote: »

Again, my point is that their anti-fraud software is not working properly. I made the same purchase with another retailer, no problems. I make multiple purchases and transfers with this card - never once had any issues.

Many other people have experienced this same problem.

So other retailers aren't as strict with their security checks as JL, tough luck, they obviously think there is something dodgy about you.

stewiejt

agrinnall wrote: »

Why do you care what damage is done to their reputation?

I don't care. When did I say I did?

So other retailers aren't as strict with their security checks as JL, tough luck, they obviously think there is something dodgy about you.

Not tough luck on me - I made a purchase elsewhere, but well done for stating the obvious. I'm a business owner and regularly use this card for large purchases, so I couldn't be any less dodgy.

I started this thread to forewarn other potential customers that this seems to be a common problem with this retailer which isn't being addressed. Take a look on Google using the search terms: Why did John Lewis cancel my order (as a new user I can't post the direct link).

neilmcl

angryparcel wrote: »

well you buy on business card (so item belongs to business), you then technically purchase it from the business as part of your drawings.
It is like Argos buys a kettle on their business acount (this is a business asset) then you as a consumer purchases the kettle , does that mean it is still a business asset, so you have no consumer rights

You have no consumer rights because the initial contract would be between the seller and your business. What you do with the asset after the purchase has no relation as to what consumer rights you have. It's no different to me buying something then gifting or selling it on to someone else, that other person has no consumer rights with the item.