Undercharged by shop

bigadaj

Vectis wrote: »

Depends how much you want the rings, I guess? As yours hasn't even been made, and the other needs resizing, the retailer could turn around and say 'sorry, we can't supply it' and give you a refund.

Talk of 'contracts' and suing the retailer is just that, talk. If they gave you a refund what would your losses be? None, you'd just go someplace else and buy your rings.

Phone them back, tell them your situation (you wouldn't have bought them at that price etc) and see what they say. If they still say they want the extra money then you have a choice, pay up or get a refund.

No, they've breached a contract that has been completed by payment of a consideration, thus can be enforced by legal action.

The easier approach would be to threaten or actual go to the press or trading standards, the bad publicity would be far more damaging to the retailer than sucking up the difference in cost.

PROLIANT

Guys, you are over thinking this - it is very simple.
If the retailer over charged you I am sure you would be kicking off and demanding your money back, the right thing to do is go back and talk to the retailer face to face and pay them the difference or get a refund and call it quits.

Oakdene

How would you feel if you got home & they had charged you an amount which was significantly over what you were quoted? Would you sit there & say 'Oh well let them keep it'?

chattychappy

PROLIANT wrote: »

Guys, you are over thinking this - it is very simple.
If the retailer over charged you I am sure you would be kicking off and demanding your money back, the right thing to do is go back and talk to the retailer face to face and pay them the difference or get a refund and call it quits.

Oakdene wrote: »

How would you feel if you got home & they had charged you an amount which was significantly over what you were quoted? Would you sit there & say 'Oh well let them keep it'?

This is different. There were no price tags. A price was agreed and put on the paperwork. The OP paid that price. After the event, the shop wants more.

I would agree with the above posts if, say, something was priced up at £1000, put on the receipt as £1000, but you get home and find only £100 was put through.

PROLIANT

chattychappy wrote: »

This is different. There were no price tags. A price was agreed and put on the paperwork. The OP paid that price. After the event, the shop wants more.

I would agree with the above posts if, say, something was priced up at £1000, put on the receipt as £1000, but you get home and find only £100 was put through.

Flip that around - shop charges customer £1000 for a £100 item - no matter who is out of pocket here there is a clear morality issue and the right and honest thing to do is go and talk to the shop owner, like in the good old days before everybody was out to stab each other in the back at the first opportunity

I can picture the headline on this Forum - "Shop has ripped me off and I can't get my money back because of a technicality"

chattychappy

PROLIANT wrote: »

Flip that around - shop charges customer £1000 for a £100 item - no matter who is out of pocket here there is a clear morality issue and the right and honest thing to do is go and talk to the shop owner,

It doesn't matter which way around it is. If it is clear that at the point of sale a mistake was made - then I agree. It would be unethical to take advantage of an obvious mistake. In your example you say a £100 item. That suggests it is priced at £100 or both sides know it should have been £100.

Here, the only clear price was what was agreed at the time. It was the amount on the receipt and the amount paid. The OP said they wouldn't have purchased it had they been told the supposed correct price at the time of purchase.

I would be more sympathetic to the shop if items were tagged or there was a clear price list. I wonder what this mistake was... it does sound more like seller's remorse rather than a processing error at the point of sale.

eddddy

PROLIANT wrote: »

Flip that around - shop charges customer £1000 for a £100 item - no matter who is out of pocket here there is a clear morality issue and the right and honest thing to do is go and talk to the shop owner, like in the good old days before everybody was out to stab each other in the back at the first opportunity

I can picture the headline on this Forum - "Shop has ripped me off and I can't get my money back because of a technicality"

You're misunderstanding.

To use your example, if I freely agree to pay £1000 for, say, a tin ring with a glass stone (and the shop tell me the truth about the ring) - I have no legal basis to go back later and say I only want to pay £100.

But if the shop say the ring is £100, I agree to pay £100 but they accidentally charge £1000 to my debit card - then I have a legal basis for getting £900 back.


In the OP's case, the shop said the ring was £x, the OP agreed to pay £x. So the shop cannot now ask the OP to pay more.


Edit to add...

But the OP can agree to pay more as a 'gesture of goodwill' if they want - but they are not legally required to.

System

The primary issue is that the op doesn't have the ring in question.

They can

1. Go into the shop, push the issue and see what happens.
2. Request a refund to do the same thing.
3. Request a chargeback for the whole payment via their bank.
4. Pursue the shop via the courts.

They'd obviously have to attempt 1 or 2 before 3 and 4

derps

I can't agree with people saying the OP could buy more expensive equivalents and recover the difference from the retailer. The retailer can discharge their liability simply by refunding and not supplying the items. I don't believe they have an obligation to account for anything more than the original amount of the contract because the price of the rings isn't an consequential loss the OP has suffered because they can reach their original position with a refund.

Samsung_Note2

lovinituk wrote: »

If they had overcharged you, would you have been happy for them to keep the difference?!

Mistakes happen. Pay the extra or get a refund and go elsewhere.

What about the thousands of shops who clearly state "Check money before leaving as mistakes cannot be rectified afterwards".

No sorry if the shop owner is incompetent enough to not know the price then tough..they should learn how to do their job better.