new potentially expensive glitch

soolin

I saw this mentioned on the community boards and other forums and had noticed a problem myself but had just assumed I was doing something wrong. Certain categories of items, are showing the £2.50 gallery fee even when the box is not ticked. One of mine went through showing no charge but when I checked my invoice the charge shows, and I also have several items that I cannot either edit or relist without a charge.

I've spoken to ebay this morning, they actually admit to the glitch and immediately refunded my erroneous charge, plus stayed online while I relisted some of my other items, and then refunded the charges.

For me the problem isn't the fact that I can't relist, but I can't even edit without a charge. As I mentioned on another thread I have personal issues at home at the moment so I am switching my dispatch times to cover when I know I can post- and I usually do a mass edit for that - but now I can't as anything currently live in certain categories throws up the charge - even when I just edit the dispatch time.

I don't know exactly how many categories it is affecting, so perhaps others could post if they find any. Most people are mentioning craft, hobby, wedding supplies type categories.

As mentioned earlier- ebay are fully aware of this glitch and I had no problems at all recovering my money. Worryingly though I don't know if this will affect GTC listings, people eon other forums have said it has affected them and the first they knew about it was when their shop fees shot up by hundreds of pounds after several hundred GTC listings automatically renewed.

Ting-Tang

Yes I've nearly been caught out by this - not when doing a new listing but when I've tried to edit something. There was no way I could get rid of the £2.50 charge so I had to end the listing and start again from scratch.


It's happened several times to me over the last few months, and it would be in an Antiques or Collectables category. Yet another thing on the long long list of ebay annoyances.