Help on item breaking - looking for advice

cathy711

Recently sold a gold stoned ring - sold without sizing and clearly showing and stating some tarnish due to poor storage. I tried the ring in a few times including for the photos. Buyer contacted me about 8 hours after receipt saying that it has snapped across the back and including a photo. She wants me to consider a partial refund to get it fixed - up to half of what she paid.
Honestly can't decide what to do - any advice?
If I leave it to ebay - what's likely to happen? If I take the ring back, I'm getting much less than it's now worth.

Any help please.

Browntoa

tell her to send it back , get it fixed at your expense

soolin

Browntoa wrote: »

tell her to send it back , get it fixed at your expense

I agree, take control of the situation . A gold ring shouldn't break like that, although the metal is a softer one it should still be able to withstand normal wear.

Ask buyer to open a SNAD case, once case is open send a label for the return (it will all be explained in the request console) once item is back click on refund and close case. Then take the ring to a jeweller for advice about either fixing it or scrapping it, if the repairs are expensive then scrapping it might make more sense

Tealblue

For me, much would depend on the ring's value.

Given the buyer seems to have opened a sensible dialogue with you, ask her if she would be willing to get a written quote to have the ring fixed and say you'd be happy to pay up to [£x]. If it's a valuable ring, that would at least save you the cost of having to pay insured and tracked postage to have it returned to you/sent back to her.

If the quote is any more than £x, say you will take the ring back and refund her. Then get it fixed and you can sell again, presumably at a decent price.

LadyDee

What gold was it, and had the ring been resized?

I had an antique ring of 18ct gold which had been resized - (probably poorly). Wore it for a while then actually caught the ring on something in the garden which broke the ring and nearly took my finger off!.