Bosch Washing Machine Bearings Fail

Cash_Cow

We had a new drum fitted as the drum bearings were failing a few weeks outside the 2 year warranty in Dec 2015. I had a big fight with Bosch but its a known problem that the Indian made seal fail and allow water/soap into the polish made bearing.

They replaced the whole drum as not only do they cunningly not design these to be reliable they also make the bearings un-replaceable.

Guess what...? The bearings are noisy and rumbling again in June 2017. This is quite absurd. Our last Bosch washing machine lasted 14 years with no issues - which is why we bought Bosch again.

Looks like they use cheap components now or poor design - be warned...

I wonder if they will do the right thing? If not is there a way I can challenge them as a washing machine should last far longer than this - it is NOT an unfair expectation surely?

Annie1960

Read a few websites on similar matters, such as:

https://www.whitegoodshelp.co.uk/faulty-appliances-sale-of-goods-act/


You could also try the Citizens' Advice Consumer hotlline, as they may have some advice on this.

Cash_Cow

Thanks. I will refer the sale of goods act and have no hesitation in using small claims court as a £500 washing machine shod not chew drum bearings every 24months requiring a complete new drum.

[Deleted User]

Hi,

Can I ask which model of Bosch washing machine you have? As I am having the same issue with the bearings / drum loose have had one engineer out but he said nothing was wrong and the appliance was fault free. Now trying to book another visit for a different engineer to attend.

Cash_Cow

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