4 month old bed base collapsing - action?

theonlywayisup

angryparcel wrote: »

Paypal do class faulty goods as SNAD for some reason. i had an issue when i paid vua CC through ebay and as it was guest account could not dispute through my PP account so had to call Paypal and they started the cliam their end and i contacted them about it being listed as a SNAD when it was faulty and told they class faulty goods as a SNAD

If the item was faulty and the purchase was for something that wasn't faulty I can see why. This bed wasn't faulty on arrival, it has developed issues.

angryparcel

theonlywayisup wrote: »

Paypal do assist with returns but their cap is £15.

Unless you was willing to stand your ground. I was sold a faulty PC and the seller told me to open a return case in ebay which i did for them to immediately reject it, so ebay told me to go through Paypal which i did and won my case with Paypal but they would only refund me if i paid to return the item, which i told them no as faulty goods it is upto seller to cover cost, but they just kept quoting their policies which i told them means nothing as consumer law over rides these, then they told me they would help pay return of £15, but to return the PC via courier was £22 due to it value and size. after a couple of days Paypal agreed to cover the full cost

19lottie82

theonlywayisup wrote: »

There isn't a valid reason for an Ebay (30 days) or Paypal claim (180 days). They don't cover ongoing-use-issues.

Yes, I know that and that wasn't what I was implying.

What I meant was that even if you can't claim against PayPal or eBay (like in this situation) there are other avenues.

theonlywayisup

angryparcel wrote: »

Unless you was willing to stand your ground. I was sold a faulty PC and the seller told me to open a return case in ebay which i did for them to immediately reject it, so ebay told me to go through Paypal which i did and won my case with Paypal but they would only refund me if i paid to return the item, which i told them no as faulty goods it is upto seller to cover cost, but they just kept quoting their policies which i told them means nothing as consumer law over rides these, then they told me they would help pay return of £15, but to return the PC via courier was £22 due to it value and size. after a couple of days Paypal agreed to cover the full cost

You were sold a faulty PC. You said it yourself. Not the same as the OP.

The bed wasn't faulty at first.

You were a guest buyer hence why you couldn't open a case on eBay. You need to understand why you were directed as you were, don't make a can of worms where there isn't one!

angryparcel

theonlywayisup wrote: »

You were sold a faulty PC. You said it yourself. Not the same as the OP.

The bed wasn't faulty at first.

You were a guest buyer hence why you couldn't open a case on eBay. You need to understand why you were directed as you were, don't make a can of worms where there isn't one!

i opened case on ebay, but if you pay using a credit card in ebay it still goes through Paypal, but classed as a guest account with paypal as it does not go through you paypal account

ballisticbrian

I bought a divan bed base from on 19th Feb (for £209). This base is now just about 4 months old and is completely collapsing on one side.

I think it is reasonable within 4 months to be contacting the seller and asking for a return/replacement?

I would sleep on it. :think: